Soukaina Kiabou
Georgetown,TX
Summary
At Saint David's Hospital, I spearheaded housekeeping improvements, significantly enhancing cleanliness and guest satisfaction. My strategic approach to inventory management cut costs, while my leadership fostered a supportive team environment. Skilled in chemical handling and guest relations, I ensured safety and superior service, embodying dedication and efficiency in high-pressure situations. Experienced housekeeping professional prepared for this role with strong focus on cleanliness, sanitation, and customer satisfaction. Adept at working collaboratively with team members to ensure safe and hygienic environment, while maintaining flexibility with changing needs. Known for reliability, effective communication skills, and meticulous approach to tasks. Highly skilled in using cleaning equipment and products, ensuring all areas meet high standards of quality and safety.
Overview
8
8
years of professional experience
Work History
Lead Housekeeper
Saint David's Hospital
11.2022 - Current
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Lead Housekeeper
UCHealth University of Colorado Hospital
09.2016 - 10.2022
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Fostered a positive workplace culture through open communication channels between team members and cultivating a motivational atmosphere for all employees involved in housekeeping activities.
- Increased employee performance through effective supervision and training.
- Polished fixtures to achieve professional shine and appearance.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Education
Associate of Arts - Hospitality
College Mohamed VI
Casablanca, Morocco06-2008
Skills
- Health and safety
- Waste disposal
- Chemical Handling
- Guest Relations
- Floor polishing
- Laundry Management
- Room inspection
- Customer Service
- Cleaning and sanitation
- Vacuuming and sweeping
- Stain Removal
Languages
Arabic
Full Professional
French
Full Professional
Timeline
Lead Housekeeper
Saint David's Hospital
11.2022 - Current
Lead Housekeeper
UCHealth University of Colorado Hospital
09.2016 - 10.2022
Associate of Arts - Hospitality
College Mohamed VI
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