Overview
Work History
Education
Skills
Studentseasonaljobs
Extracurricular Activities
Languages
Specialinterests
Personal Information
Timeline
Generic
SOUKAINA YOUSFI

SOUKAINA YOUSFI

Overview

12
12
years of professional experience

Work History

Guest service Agent

MSC Cruises
09.2022 - Current
  • Process all guests at embarkation and assist immigration department: check-in, collecting passports and other documents
  • Processing payments
  • Settling all administrative jobs as per company's directives
  • Handle missing person and medical emergencies
  • Following up on guests' requests that have been handed to the front desk
  • Preparing reports as requested (ex: special needs, compensation, V.I.P..etc)
  • Co-responsible for the entire front desk area

Recruitment specialist

TECTRA AGADIR
05.2022 - 09.2022
  • Interviewing and assessing prospective applicants and matching them with vacancies at client companies
  • Screening candidates and drawing up shortlists of candidates for clients to interview
  • Organizing interviews and selection events
  • Planning for the advertisement of vacancies
  • Helping applicants to prepare for interviews
  • Building relationships with clients
  • Negotiating contracts

Customer advisor

MAJOREL AFIRCA CALL CENTER MARRAKECH
08.2021 - 02.2022
  • Handling guest's complaints

Human resources Coordinator

THE OBEROI, MARRAKECH - MOROCCO
03.2020 - 05.2021
  • Assist in payroll preparation by providing relevant data, like absences, bonus, and leaves
  • Maintain employee records and documentation
  • Support the recruitment/hiring process by sourcing candidates, scheduling interviews
  • Perform orientations, onboarding, and update records with new hires
  • Coordinate training sessions and seminars

Food & Beverage Supervisor - Paid internship

HOLIDAY INN EXPRESS SUD STRASBOURG - FRANCE
06.2019 - 08.2019
  • Breakfast Service Management: Welcoming customers and checking food availability
  • Offer restaurant makeover ideas to manager (order online items)
  • Update and manage social networks (Facebook and Instagram)
  • Stock Management: food inventory and prepare orders
  • Customer service in German and English
  • Pick-up, preparation, and service of customers' orders at the bar

Multi-skilled employee

BLUE TABLE EVENTS, MARRAKECH - MOROCCO
06.2018 - 08.2018
  • Participation in the organization of major events: reception and orientation clearing

Reception

BE LIVE HOTELS, SAÏDIA - MOROCCO
06.2017 - 08.2017
  • Guests welcoming check-in and check-out, and handling guest complaints
  • Check on VIP reservations, complete their pre-registration formalities
  • In charge of booking 'à la carte' restaurants

Kitchen service - Internship

FAIRMONT MARRAKECH
03.2015 - 12.2016
  • Make preliminary preparations and simple dishes
  • Preparation of the preparatory
  • Food & Beverage (breakfast, lunch, dinner, and bar) - Internship
  • Guest reception and presenting the menu and taking orders
  • Buffet supervision and refueling
  • Kitchen pass
  • Service at the bar: taking orders and preparing cocktails

Multi-skilled employee - Paid internship

ALOE D'AGAFAY MARRAKECH - COP 22 - MOROCCO
11.2016 - 11.2016
  • Guest Service: Guest reception, guided tours of the site
  • Food & Beverage Department: Breakfast, lunch, and dinner menu organization: greeting the guests, presenting specials and suggestions of the day
  • Housekeeping Department: Coordinating the tent's state with the cleaning staff

Reception and sales

ROBINSON CLUB AGADIR - MOROCCO
07.2016 - 08.2016
  • Carrying out all the tasks for holding various seminars and events, welcoming between 30 and 100 people
  • Booking processing with travel agencies: invoice preparation, contingency, and complaint management

Housekeeping - Internship

SELAM, MARRAKECH - MOROCCO
12.2015 - 12.2015
  • Room and riad cleaning and maintenance

Food & Beverage - Internship

THE PEARL, MARRAKECH - MOROCCO
11.2015 - 11.2015

Reception agent

ROBINSON CLUB AGADIR - MOROCCO
12.2014 - 09.2015
  • Drafting travel agencies and customer invoices
  • Take and process reservations by phone, online booking sites, email and in person
  • Customer reception and execution of check in and check out operations
  • Handling customers' requests and complaints
  • Take reservations for excursions, golfs and car rental according to customers' choices
  • Guided tours with customers to discover the Club's organic area

Receptionist trainee

01.2013 - 01.2014

Education

Master's degree - International Hotel Management

VATEL France
France
01.2020

Specialized Vocational Diploma - Reception Agent

ROBINSON CLUB AGADIR Apprenticeship Training Centre
Morocco
01.2014

Baccalaureate - General Certificate of Secondary Education in Life and Earth Sciences

YOUSSEF BEN TACHEFINE High School
Agadir, Morocco
01.2013

Skills

  • Office
  • Social networks management
  • Hotel software's: PROTEL, LIBRO, NAVISION, OTALIO

Studentseasonaljobs

  • 2018-2021, Helpy-food call center: Part time job
  • 2019, Selman hotel: hosting a wedding anniversary event
  • 2019, Global impact of migration: VIP reception (ONU President, Moroccan ministers, and other political figures)
  • 2018, The Source Hotel: reception and taking orders in a wedding
  • 2016, COP22: Palmeraies, MARRAKECH: distribution of badges and welcoming guests
  • 2016, NAMASKAR palace: reception and taking orders at a wedding

Extracurricular Activities

2019, Organizing the conference: the keys to success in a recruitment interview, facilitated by Mr. EVAN ECKEHAUT DINO 2019, Exemption from a social law course for 1st year master's students 2015, VIP service during seminars attended by ministers and political personalities 2017, Event leader OUI chef 2016, Cultural day organization 2015, Supervise and provide service to V.I.P Guests (Ministers) at HOTEL VATEL, MARRAKECH

Languages

Mother tongue, Fluent, Advanced, Intermediate, Basic knowledge

Specialinterests

  • Swimming and surfing since 2014
  • Discovering: road trips to several regions in Morocco
  • Cooking

Personal Information

Age: 26

Timeline

Guest service Agent

MSC Cruises
09.2022 - Current

Recruitment specialist

TECTRA AGADIR
05.2022 - 09.2022

Customer advisor

MAJOREL AFIRCA CALL CENTER MARRAKECH
08.2021 - 02.2022

Human resources Coordinator

THE OBEROI, MARRAKECH - MOROCCO
03.2020 - 05.2021

Food & Beverage Supervisor - Paid internship

HOLIDAY INN EXPRESS SUD STRASBOURG - FRANCE
06.2019 - 08.2019

Multi-skilled employee

BLUE TABLE EVENTS, MARRAKECH - MOROCCO
06.2018 - 08.2018

Reception

BE LIVE HOTELS, SAÏDIA - MOROCCO
06.2017 - 08.2017

Multi-skilled employee - Paid internship

ALOE D'AGAFAY MARRAKECH - COP 22 - MOROCCO
11.2016 - 11.2016

Reception and sales

ROBINSON CLUB AGADIR - MOROCCO
07.2016 - 08.2016

Housekeeping - Internship

SELAM, MARRAKECH - MOROCCO
12.2015 - 12.2015

Food & Beverage - Internship

THE PEARL, MARRAKECH - MOROCCO
11.2015 - 11.2015

Kitchen service - Internship

FAIRMONT MARRAKECH
03.2015 - 12.2016

Reception agent

ROBINSON CLUB AGADIR - MOROCCO
12.2014 - 09.2015

Receptionist trainee

01.2013 - 01.2014

Master's degree - International Hotel Management

VATEL France

Specialized Vocational Diploma - Reception Agent

ROBINSON CLUB AGADIR Apprenticeship Training Centre

Baccalaureate - General Certificate of Secondary Education in Life and Earth Sciences

YOUSSEF BEN TACHEFINE High School

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