Soul Pho.
Wal-Mart Stores, Inc. – David Glass Technology Center
Rogers
2
Languages
1
Certification
12
years of professional experience
Results-driven software professional prepared for dynamic challenges in system software development with 12 + years experience. Background includes contributing to high-impact projects and enhancing software efficiency. Emphasizes strong team collaboration and adaptability, leveraging key skills in coding, debugging, and system analysis.
Work History
Systems Software Engineer
1 Year 3 Months- Promptly address and troubleshoot system outages at a large-scale application level, critical incidents, and escalations to ensure continuous operation of critical business applications, maintaining system availability and reliability for customers and associates. These essential systems I support are Pharmacies, Vision Centers, Auto Care, Wireless Kiosks, and HR applications.
- Strong technical expertise in application architecture is applied to design monitoring dashboards and alerts, enhancing the ability to detect and resolve issues efficiently using Grafana, OpenObserve, Splunk, and Cloud Services.
- Identified and implemented improvements to software products, applications, and monitoring tools, enhancing overall system functionality.
- Created automation scripts utilizing AI tools such as Code Puppy and Claude to improve efficiency with speed and accuracy to detect production issues in real-time before they impact field associates and customers.
- Managed major incidents for prompt and effective resolution, minimizing downtime and ensuring service continuity.
- Created and maintained key dashboards to enhance issue detection and accelerate response times, facilitating quicker incident resolution.
- Ability to troubleshoot, analyze root causes, and resolve technical issues efficiently.
- Experience in leading major incident production calls with executive leadership involved.
- Respond to user inquiries and troubleshoot issues, following defined escalation procedures.
Software Operations Analyst 3.
6 Years 2 Months- Was the team lead & built a team from 2 Associates to a 12 Associate team in a span of 4 months.
- Supported Optical Applications of over 4,000 stores across USA & Canada.
- Collaborated closely with Optical Development, Optical HomeOffice Business, Optical Labs, Optical Specialty Vendors & CCC area on providing real time support to the vision centers.
- Handled Critical Pages from Down Vision Centers/Optical Labs to Chain Wide (war room) issue.
- Facilitated focus rooms and war rooms for multiple store-impacting issues, coordinating efforts to address chain-wide challenges effectively.
- Troubleshot Production Issues, debug code, reverse engineered & replicated prod issues to fix by using Python, NoSQL, CosmosDB, Kubernetes, and Docker.
- SNOW Incident Problem Management & Detecting Trends in Prod to Fix.
- Scrum Master/Project Planner for Optical Support Sprint Planning & utilizing Jira & the Agile Methodologies.
- Developed monitoring tools through scripts, automation, and alerting, enhancing visibility with dashboards in Azure, Splunk, PulseView, and Grafana.
- Data Analysis on past & existing issues to predict trends.
- Thinking outside of the box & created new processes and POCs by self-learning Figma, UX Design, and iOS Mobile Development.
- Delivered updates to stakeholders, including team, peers, leadership, senior director, vice president, and business partners.
- Created Technical Documentation on Optical Support and special projects.
Software Release Engineer II.
8 Months- Built packages, tested, and scheduled deployment/rollouts and change requests for all areas of Health & Wellness (Pharmacy, Optical, Pharmacy Back End, Specialty Pharmacy Products) and Auto Care Center.
- Utilized Ansible, Jenkins & GitHub heavily for the daily work of building software packages, scheduled deployments, and unit testing.
- Collaborated and communicated with all product teams to support a seamless rollout from QA testing to production.
CyberSecurity Data Assurance Analyst II.
11 Months- Ranked as Top 2 Performer and Data Analyst on team within 3 months of joining.
- Monitored Data Movement within the Internal Walmart Environment on an Enterprise Level including our other sister banners such as Jet.com, Moosejaw, Modcloth and ect. for data loss prevention.
- Managed and escalated external data leaks in accordance with established data loss prevention procedures.
- Collaborated with SOC and internal cybersecurity teams, including Cyber Intelligence, Data Discovery, and Forensics, to enhance data protection efforts.
Field Services Technician V.
3 Years- Analyzed trends in technical issues and documented corrective actions to enhance troubleshooting efficiency.
- Implemented improvement processes for health & wellness & related business protocols.
- Initiated action plans for technical issues, improving resolution time and system reliability.
- Supported development of team members through mentoring and training, fostering skills growth.
Education
Bachelor of Information Technology Mgmt. - Information Technology
Skills
Python
SQL & NoSQL
Docker
Kubernetes
Linux
Cloud platforms
Agile methodologies
Security practices
Project management
Technical support
Windows Server
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Office Location
Open to relocating if necessary. Hybrid or full-time remote preferred.
Accomplishments
- Managed a team and hired new associates to grow the team from 2 employees to 12 employees in a span of 2 months to provide full staffing for U.S. Optical DevOps Support to assist the growing number of 4,000 vision centers.
- Led a large scale project of organizing and providing production support to open 129 new vision centers in a single grand opening weekend. This project was a cross-collaborative effort between Business Operations, Technology Operations, and Field Operations during a 4 months prep time frame to grand opening weekend deadline.
- Retooled the vision center prescription intake application to have real-time tech support assistance in the mobile iPad iOS system which increased field associate customer service checkout time and decreased wait time for issue tickets to be addressed.
- Received multiple organization and dept recognition awards for exceptional projects execution.
Certification
- WorkshopPLUS Remote - Modernizing Applications with Containers and Orchestrators - Jan 2021
- Certified Certified ScrumMaster, Wal-Mart Inc. - Issued June 2022
- Certified Certified Scrum Product Owner (CSPO), Wal-Mart Inc. - Issued Nov 2022
Timeline
Systems Software Engineer
Wal-Mart Stores, Inc. – David Glass Technology Center
07.2025 - CurrentRead More
Software Operations Analyst 3.
Wal-Mart Stores, Inc. – David Glass Technology Center
04.2019 - 06.2025Read More
Software Release Engineer II.
Wal-Mart Stores, Inc. – David Glass Technology Center
08.2018 - 04.2019Read More
CyberSecurity Data Assurance Analyst II.
Wal-Mart Stores, Inc. – David Glass Technology Center
09.2017 - 08.2018Read More
Field Services Technician V.
Wal-Mart Stores, Inc. – Wal-Mart Stores, Inc. – David Glass Technology Center
08.2014 - 08.2017Read More
American Public University
Bachelor of Information Technology Mgmt. from Information Technology
Read More