Summary
Overview
Work History
Education
Skills
Timeline
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Soulania Daniels

Dallas,TX

Summary

Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.

Overview

3
3
years of professional experience

Work History

Flight Attendant

Frontier Airlines
08.2023 - 04.2024
  • Delivered clear and concise pre-flight safety briefings, resulting in increased passenger compliance and fewer mid-flight safety incidents.
  • Processed in-flight transactions and managed onboard inventory using advanced POS systems, achieving 100% transaction accuracy and minimizing stock discrepancies.
  • Resolved in-flight issues and adapted to operational changes in real time, contributing to a 95% on-time departure rate and positive customer satisfaction feedback.
  • Maintained detailed records of passenger preferences and special requests, enhancing service personalization and contributing to higher customer service ratings.

Front Desk Auditor

Marriott Dallas Uptown
01.2023 - 08.2023
  • Improved transaction accuracy by conducting daily audits, resulting in a 98% compliance rate with company financial policies.
  • Maintained 100% payment accuracy while managing guest accounts and processing transactions using industry-standard software.
  • Leveraged Microsoft Excel to identify audit discrepancies and deliver actionable insights, contributing to a 15% reduction in reporting errors and supporting data-driven decisions.
  • Partnered with the accounting team to reconcile inconsistencies and implement process enhancements, cutting reconciliation time by 20% and reducing recurring discrepancies.

Crew Scheduling Officer

Air Wisconsin Airlines
01.2022 - 01.2023
  • Developed and maintained flight crew schedules that ensured 100% compliance with FAA regulations, union rules, and internal policies, supporting smooth and legal flight operations.
  • Collaborated cross-functionally with dispatchers, crew members, and operations teams to assign crews based on qualifications, duty limits, and availability—reducing scheduling conflicts by 30%.
  • Introduced scheduling strategies that increased crew utilization efficiency and cut operational delays, contributing to a 15% boost in on-time departures and measurable cost reductions.





Customer Service Representative

Stratton Amenities
01.2021 - 12.2022
  • Maintained a 95%+ client satisfaction rating by resolving inquiries efficiently and communicating with empathy, leading to increased customer retention and positive feedback.
  • Reduced escalations to management by 30% by independently resolving complex issues such as billing errors, service complaints, and technical concerns.
  • Streamlined customer service operations by managing accurate data entry and record-keeping, ensuring 100% compliance with company standards and reducing administrative errors.
  • Accelerated onboarding by 40% through mentoring and training new hires, standardizing knowledge transfer, and elevating team performance and consistency.

Education

Bachelor of Science - Cyber Security

Collin County Community College
Plano, TX
08-2026

Skills

    Team Leader Safety Audit Security & Safety Advocate

  • Computer savvy and a fast typist with a strong attention to detail
  • Proficient typing skills 40-60 word per minute
  • Servant Leadership
  • Proficient in using data entry software and Microsoft Office Suite, Word, Excel, Outlook
  • Customer service
  • Excellent organizational and time management skills
  • Ability to work efficiently both independently and collaboratively
  • Ability to maintain confidentiality and exercise discretion with sensitive information
  • Committed to maintaining the highest standards of confidentiality
  • Proficient understanding of databases
  • Familiarity with data entry best practices and quality standards
  • Working knowledge of office equipment and computer hardware and peripheral devices
  • Good command of English both oral and written and customer service skills

Timeline

Flight Attendant

Frontier Airlines
08.2023 - 04.2024

Front Desk Auditor

Marriott Dallas Uptown
01.2023 - 08.2023

Crew Scheduling Officer

Air Wisconsin Airlines
01.2022 - 01.2023

Customer Service Representative

Stratton Amenities
01.2021 - 12.2022

Bachelor of Science - Cyber Security

Collin County Community College

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