Macke Soulé
DesMoines,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Manager
Dutch Bros Coffee
05.2019 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Assistant Manager
Dutch Bros Coffee
08.2018 - 05.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Barista Trainer
Dutch Bros Coffee
05.2016 - 08.2018
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
Barista
Dutch Bros Coffee
09.2014 - 05.2016
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
High School Diploma -
Caldwell High School
Caldwell, ID05.2013
Skills
- Operations Management
- Performance Management
- Business Development
- Strategic Planning
- Policy Implementation
- Staff Development
- Brand Management
- Team Leadership
- Sales Techniques
- Schedule Preparation
- Emotional Intelligence
- Decision Making
Languages
English
References
References available upon request.
Timeline
Manager
Dutch Bros Coffee
05.2019 - Current
Assistant Manager
Dutch Bros Coffee
08.2018 - 05.2019
Barista Trainer
Dutch Bros Coffee
05.2016 - 08.2018
Barista
Dutch Bros Coffee
09.2014 - 05.2016
High School Diploma -
Caldwell High School
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