Summary
Work History
Education
Skills
Timeline
Certification
Overview
Barista

Souleil Smith

Providence,RI

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Work History

Server

Margaritas
09.2018 - 06.2020
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Barista

Starbucks
09.2017 - 09.2019
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages and maintain the store during downtime as needed
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Barista

French Corner Cafe
10.2017 - 09.2018
  • Greet all customers with fast, friendly, personalized service and develop a rapport with our customers by learning their names, favorite drinks and food items
  • Educated customers on French pastries , coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Demonstrated versatility within the role by performing various tasks such as decorating pastries , preparing french cuisines, and baking pastries as required for business needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.


Barista

Dunkin
01.2013 - 06.2016
  • Communicate with team members, treating others fairly and with respect
  • Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security
  • Comply with all restaurant, Brand, and franchisee policies
  • Hold guests as highest priority and ensure each guest is highly satisfied with his or her experience
  • Prepare all products following appropriate recipes and procedures.

Education

High School Diploma -

Saugus High School
Saugus, MA
06.2016

Skills

  • Time Management
  • Detail Oriented
  • Verbal Communication
  • Service Oriented
  • Multitasking
  • Ability to Learn Quickly
  • Situational Awareness
  • Prepping Food

Timeline

Server

Margaritas
09.2018 - 06.2020

Barista

French Corner Cafe
10.2017 - 09.2018

Barista

Starbucks
09.2017 - 09.2019

Barista

Dunkin
01.2013 - 06.2016

High School Diploma -

Saugus High School

Certification

Servsafe certification

Overview

7
7
years of professional experience
1
1
Certificate

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Souleil Smith