Souleymane Dieng
Indianapolis,IN
Summary
Bilingual Customer Service Representative. Professional translator with significant experience in translating French to English and vice versa. Skilled in linguistic nuances, cultural sensitivity, and ensuring accurate, high-quality translations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, exceptional communication skills, and keen attention to detail.
Overview
18
18
years of professional experience
Work History
English-French translator/ Interpreter (Freelancer)
JANATOU International Consulting
09.2024 - Current
- English French translator/Interpreter
- Expert in documents and websites translation
- I have dealt with multiple corporate throughout the World (European, Asian, Middle Eastern and North American (Canada)
- Streamlining communication processes for multinational companies by providing professional French translation support.
- Retrieving documents, process and send paper or electronically
Remote Bilingual CSR
Sedgwick
01.2024 - 08.2024
- Provide detailed notes on phone calls, and track and code documentation according to standard processes
- Educate and inform customers about processes (recalls), timelines and status of inquiries via multiple communication channels
- Resolve issues with one call/ one-person responses
- Investigate customer feedback
- Assignment ended due to downsizing (recall events completed)
English-French translator/ Interpreter (Freelancer)
JANATOU International Consulting
09.2022 - 01.2024
- English French translator/Interpreter
- Expert in documents and websites translation
- I had dealt with multiple corporate throughout the World (European, Asian, Middle Eastern and North American (Canada)
- Streamlined communication processes for multinational companies by providing professional French translation support.
- Retrieving documents, process and send paper or electronically
Field Service Coordinator (French Bilingual)
Beckman Coulter
04.2020 - 08.2022
- In this role we had driven efficiency and productivity within the field service organization while delivering an outstanding customer service experience
- We ensured that critical equipment hospitals, reference laboratories, pharmaceutical companies and research institutes across Canada were serviced and maintained in an efficient manner
- As a Coordinator, we supported the Field Service engineers and Beckman Coulter Life Science Customers
- Scheduling preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day
- We have been using Oracle to retrieve customer and other installed base information, monitored inventory availability, part order status, all work order updates, and made changes as required
English-French Translator/Interpreter (Freelancer)
JANATOU International Consulting
01.2018 - 04.2020
- English French translator/Interpreter
- Expert in documents and websites translation
- I had dealt with multiple corporate throughout the World (European, Asian, Middle Eastern and North American (Canada)
- Streamlined communication processes for multinational companies by providing professional French translation support.
- Retrieving documents, process and send paper or electronically
Bilingual warehouse Supervisor
Radial
12.2016 - 12.2018
- We have been assisting Radial/Adecco in their warehouse recruiting process (Brownsburg plant French speakers' candidates)
- We were in charge of the new hires orientation, payroll (punch adjustments etc,)
- Supervised and assisted the warehouse Packers' teams in their daily tasks (Proper use of RF scanners)
- We had to monitor and verify packaging and labeling of merchandise accordingly per procedure
Quality control Supervisor
KAR Auction Services (Autovin)
10.2015 - 11.2016
- I was promoted supervisor
- In this role, I had to manage a team of 16 people who review and grade vehicles end- of lease inspection reports for the AutoVIN's multiple clients (Ford, BMW, Buick, Nissan, Volvo etc)
- Ensuring inspections meet the established standards of quality, including reliability, usability and performance
- I primarily had to advise and resolve team members' queries
- We processed and administered various HR transactions, including employees’ data changes, system password reset and provide basic guidance on company policies
French Bilingual Customer Service Rep
KAR-Auction Services
11.2014 - 09.2015
- AutoVIN, (The Automated Vehicle Information Network)
- I have been working with the company's system to schedule vehicle lease end Pre-inspections on behalf of several AutoVIN clients throughout the US and Canada
- We had managed to meet customer expectations by solving issues in an accurate and efficient manner
French Interpreter
HEA Solution
02.2013 - 10.2014
- I liaised with francophone organizations and businesses in Africa with American companies
- We’ve been helping them communicate and coordinate their activities
- Assisting French speaking business people set strong partnerships in the US on behalf of HEA Solutions
French Bilingual Customer Service Rep
Stericycle
01.2012 - 01.2013
- We have worked with the company's systems to process the voluntary recall of Tassimo single cup Brewer with about 835,000 units in the U.S
- And an additional of 900,000 in Canada
- Completed all assigned tasks, worked overtime as needed
- Customer follow-up: ensured customers have been reached out properly, were satisfied with the recall process and the company products and services by doing purchase follow-up calls
Computer Terminals Technician
HEWLETT-PACKARD
11.2010 - 12.2011
- HP Pre-test Agent at the Indianapolis plant
- Pre-test computers, performed scanning and supervising after production
Strategic Advisor and communication manager
SENKOR
02.2009 - 10.2010
- Company Overview: Senegalese & Korean corporation
- I was in charge of communication at SENKOR/JIREH Corporation
- I was a strategic advisor and communication manager at this Senegalese/Korean joint venture company
- Promoting the company's mission, products and services in Senegal
- Senegalese & Korean corporation
Customer Service Representative (French Bilingual)
PPCI
02.2007 - 01.2009
- Company Overview: the Largest West African Call center
- Call center Rep at PPCI Dakar/Senegal
- As a call center agent, I successfully managed to work on various tasks and services offered by the company: From sales, customer service information, store support, order management, to data entry and digitization services
- The Largest West African Call center
Education
Diploma of Practical Studies - Business English & Techniques of Communication in English
The British Institute
08.1994
Bachelor - French Language
University of Dakar
08.2001
Skills
- Bilingual Customer Service Representative
- Marketing translation
- Technical translation
- Bilingual communication
- English
- French
- Multitasking Abilities
- Cultural understanding
- Client service
- Fluent french speaker
- Financial translation
- Transcription services
- Audiovisual translation
- Interpretation
Personal Information
Available: Immediately
Timeline
English-French translator/ Interpreter (Freelancer)
JANATOU International Consulting
09.2024 - Current
Remote Bilingual CSR
Sedgwick
01.2024 - 08.2024
English-French translator/ Interpreter (Freelancer)
JANATOU International Consulting
09.2022 - 01.2024
Field Service Coordinator (French Bilingual)
Beckman Coulter
04.2020 - 08.2022
English-French Translator/Interpreter (Freelancer)
JANATOU International Consulting
01.2018 - 04.2020
Bilingual warehouse Supervisor
Radial
12.2016 - 12.2018
Quality control Supervisor
KAR Auction Services (Autovin)
10.2015 - 11.2016
French Bilingual Customer Service Rep
KAR-Auction Services
11.2014 - 09.2015
French Interpreter
HEA Solution
02.2013 - 10.2014
French Bilingual Customer Service Rep
Stericycle
01.2012 - 01.2013
Computer Terminals Technician
HEWLETT-PACKARD
11.2010 - 12.2011
Strategic Advisor and communication manager
SENKOR
02.2009 - 10.2010
Customer Service Representative (French Bilingual)
PPCI
02.2007 - 01.2009
Bachelor - French Language
University of Dakar
Diploma of Practical Studies - Business English & Techniques of Communication in English
The British Institute
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