Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Souleymane Sylla

Hagerstown,MD

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.Achieved significant reductions in order processing times, leveraging punctuality and reliability to exceed performance standards

Overview

6
6
years of professional experience

Work History

Warehouse Packer

FedEx:Ground
07.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Stocker

Walmart
05.2024 - 12.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.

Retail Store Owner

Manesyla General Trade LDA
01.2019 - 10.2024
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
  • Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
  • Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
  • Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
  • Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins.

Education

High School Diploma -

Franco-Arabic School Of Dielibouou
Mali Africa
06-2000

Skills

  • Punctual and reliable
  • Attention to detail
  • Teamwork
  • Product packaging

Languages

Arabic
Professional Working
English
Limited Working
French
Professional Working
Spanish
Limited Working
Portuguese
Full Professional

Timeline

Warehouse Packer

FedEx:Ground
07.2024 - Current

Stocker

Walmart
05.2024 - 12.2024

Retail Store Owner

Manesyla General Trade LDA
01.2019 - 10.2024

High School Diploma -

Franco-Arabic School Of Dielibouou

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Souleymane Sylla