Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Soumahila Kone

District Heights,MD

Summary

Versatile and results-driven professional adept at efficiently managing multiple responsibilities in dynamic environments. Proven track record of successfully handling diverse tasks concurrently while maintaining a high level of accuracy and attention to detail. Strong organizational skills combined with the ability to prioritize effectively to meet deadlines and deliver exceptional results. Adaptable and resourceful with a commitment to delivering quality outcomes in fast-paced settings

Overview

16
16
years of professional experience
1
1
Certification

Work History

Construction Worker

INDUS ROAD & BRIDGES
07.2020 - 11.2023

1. **Construction Tasks:** Assisting in the construction of roads, bridges, or related infrastructure by performing various skilled tasks under supervision, such carpentry and/or masonry as concrete work, EFCO metallic form work, or structural installation.

2. **Equipment Operation:** Operating heavy machinery and construction equipment, such as bulldozers, excavators, or cranes, following safety guidelines and manufacturer specifications.

3. **Material Handling:** Handling and transporting construction materials, tools, and equipment to and from the worksite using forklifts, trucks, or other appropriate vehicles.

4. **Site Preparation:** Assisting in site preparation activities, including clearing debris, grading land, and setting up temporary structures required for construction purposes.

5. **Maintenance and Repair:** Conducting maintenance and repair work on roads, bridges, or related structures, which could involve patching asphalt, repairing guardrails, or addressing erosion control.

6. **Safety Compliance:** Adhering to safety protocols and regulations, ensuring a safe working environment for oneself and colleagues. This includes wearing appropriate safety gear and following established safety procedures.

7. **Blueprint Reading and Measurements:** Reading and interpreting construction blueprints or plans, taking accurate measurements, and ensuring construction activities align with specifications.

8. **Team Collaboration:** Collaborating with other team members, contractors, and supervisors to ensure smooth project execution and completion within established timelines.

9. **Documentation:** Recording work progress, materials used, and other relevant information required for project reporting and documentation purposes.

Driver / CSR in Aircraft Catering

GATE GOURMET
05.2019 - 07.2020

1. **Order Processing:** Receiving and processing customer orders for inflight catering services, ensuring accuracy and timeliness.

2. **Customer Assistance:** Handling customer inquiries, requests, and concerns promptly and professionally, providing information on menu options, services, and addressing any issues or complaints.

3. **Communication:** Coordinating with various departments internally (such as kitchen staff, logistics, and management) to ensure orders are fulfilled accurately and on time.

4. **Documentation:** Maintaining accurate records of customer interactions, transactions, orders, and any relevant information in the company's database or CRM system.

5. **Quality Control:** Ensuring that catering orders meet quality standards and specifications as per customer requirements and company protocols.

6. **Problem Resolution:** Resolving issues efficiently, finding suitable solutions, and following up with customers to ensure satisfaction.

7. **Logistics Coordination:** Coordinating with logistics teams to ensure timely delivery of catering supplies and services to the aircraft.

8. **Compliance:** Adhering to safety, health, and hygiene regulations in food handling and transportation, as well as company policies and procedures.

Warehouse Agent (Import/Export)

AIR GENERAL INC
01.2019 - 05.2019

: 1. **Inventory Management:** Receiving, unpacking, labeling, and stocking incoming inventory. Conducting regular inventory checks to maintain accurate records and prevent discrepancies.

2. **Order Processing:** Picking, packing, and preparing orders for shipment. Ensuring that items are correctly packaged, labeled, and ready for delivery.

3. **Material Handling:** Operating forklifts, pallet jacks, or other equipment to move and transport goods within the warehouse. Safely loading and unloading materials. 4. **Quality Control:** Inspecting products for damage, defects, or discrepancies. Ensuring that all items meet quality standards before shipment or storage.

5. **Organization and Maintenance:** Keeping the warehouse clean, organized, and safe. Arranging inventory in an orderly manner to optimize space utilization.

6. **Documentation:** Maintaining accurate records of inventory levels, shipments, and receipts. Generating reports as required by the company.

7. **Safety Compliance:** Adhering to safety protocols and regulations to ensure a safe working environment for oneself and colleagues. Reporting any safety hazards or incidents.

8. **Team Collaboration:** Collaborating with other warehouse staff, supervisors, and other departments to ensure smooth workflow and timely completion of tasks. 9. **Equipment Maintenance:** Performing routine checks and basic maintenance on warehouse equipment to ensure proper functionality.

Sales Associate

POTBELLY Sandwich Shop
02.2018 - 01.2019

1. **Customer Service:** Greeting customers, taking orders, and providing a friendly and efficient service experience. This involves accurately entering orders into the system, handling transactions, and addressing customer inquiries or concerns.

2. **Food Preparation:** Assembling sandwiches, salads, and other menu items according to Potbelly's standards and recipes, ensuring quality and presentation meet company guidelines.

3. **Maintaining Cleanliness:** Keeping the restaurant clean and organized, including the dining area, kitchen, and restrooms. This involves regular cleaning tasks and adherence to sanitation standards.

4. **Stocking and Inventory Management:** Restocking ingredients, beverages, and other supplies as needed, and ensuring proper inventory levels to support daily operations.

5. **Team Collaboration:** Working collaboratively with other team members to ensure efficient workflow and a positive work environment.

6. **Cash Handling:** Handling cash register transactions, processing payments accurately, and reconciling cash drawers at the end of shifts.

7. **Compliance:** Adhering to health and safety regulations, as well as company policies and procedures regarding food handling, cleanliness, and customer service.

8. **Upselling and Promotions:** Suggesting additional menu items, promoting specials, and encouraging customers to try new products to increase sales.

9. **Opening and Closing Duties:** Assisting in opening or closing procedures, such as setting up or breaking down the dining area, cleaning equipment, and securing the premises.

Sales Associte

7 ELEVEN (Corporation & Franchise)
11.2016 - 01.2019

1. **Customer Service:** Greeting and assisting customers, handling inquiries, operating the cash register, and ensuring a positive shopping experience.

2. **Inventory Management:** Monitoring and restocking merchandise, including food, beverages, and other retail items, to maintain adequate inventory levels and presentation standards.

3. **Cash Handling:** Handling cash, credit/debit card transactions, and accurately operating the point-of-sale (POS) system. Balancing cash registers and following cash-handling procedures.

4. **Store Maintenance:** Keeping the store clean, organized, and properly stocked. This includes cleaning and maintaining equipment, shelves, and display areas.

5. **Compliance:** Adhering to company policies, procedures, and safety guidelines, including food safety standards and regulations. 6. **Product Knowledge:** Staying informed about promotions, product features, and company initiatives to assist customers and drive sales.

7. **Security and Safety:** Monitoring the store premises for security purposes, ensuring the safety of customers and colleagues, and following emergency procedures when necessary.

8. **Team Collaboration:** Working collaboratively with other team members, including other sales associates and supervisors, to ensure smooth store operations and customer satisfaction.

9. **Upselling and Promotion:** Encouraging customers to try new products, informing them about ongoing promotions, and contributing to achieving sales targets.

Dispatcher Office Assistant/Radio Operator

FLASH INTERVENTION
01.2008 - 09.2016

1. **Communication Management:** Operating and monitoring radio communication equipment to ensure effective and reliable communication within the intervention zone.

2. **Emergency Response Coordination:** Receiving, relaying, and responding to emergency calls, distress signals, or requests for assistance from various sources within the assigned intervention zone.

3. **Radio Protocol Adherence:** Following established communication protocols, codes, and procedures to facilitate clear and accurate transmission and reception of messages.

4. **Record-Keeping:** Maintaining accurate logs and records of all incoming and outgoing communications, including details of emergencies, responses, and any other pertinent information.

5. **Collaboration with Response Teams:** Coordinating communication between response teams, such as medical personnel, law enforcement, or other emergency services, to ensure a coordinated and effective response to incidents.

6. **Equipment Maintenance:** Ensuring proper functioning and maintenance of radio equipment, conducting regular checks, and reporting any issues for timely repair or replacement.

7. **Information Dissemination:** Disseminating relevant information, instructions, or updates to the appropriate response teams and stakeholders based on received communications.

8. **Compliance and Reporting:** Adhering to regulations, guidelines, and protocols related to radio communication and emergency response. Reporting any incidents or irregularities promptly to the appropriate authorities.

9. **Emergency Protocol Adherence:** Following specific emergency response procedures established for the intervention zone and collaborating with other emergency services to ensure a swift and effective response.

Education

High School Diploma -

LYCEE MODERNE ABOBO
Abgekoi, Abobo Abidjan IVORY COAST
07.2000

Skills

  • CORE 4 Value - SAFETY; Recognized by UNITED AIRLINES 01/26/2020 based at the International Airport of Dulles USA
  • **Problem-solving Skills:** Capability to identify issues, troubleshoot problems, and find practical solutions on-site, adapting to changing conditions
  • **Adaptability:** Flexibility to work in various weather conditions and adapt to different environments
  • **Emergency Response Protocol:** Understanding emergency response procedures and protocols to effectively coordinate and communicate during critical situations
  • **Technical Skills:** Proficiency in using hand and power tools, equipment, and machinery commonly used in construction, such as hammers, saws, drills, forklifts, and more
  • **Situational Awareness:** Ability to remain calm under pressure, assess situations quickly, and make decisions efficiently to respond appropriately to emergencies
  • **Team Collaboration:** Working effectively within a team, coordinating with other emergency responders or personnel, and providing support as needed
  • Heavy Equipment Operation:, lifting heavy materials, and working in physically demanding environments

Accomplishments

  • Winner of the highest-level safety award given to employees within the corporation. CORE 4 Value- SAFETY
  • Supervised team of Radio operators 3 years.

Certification

  • Certified Mobile Elevating Work Platform Operator; Licensed: ANSI MEWP Boom lifts 3b, Scissor Lifts 3a - issued:10/20/2023

-expires:10/20/2028

  • Certified Forklift operator; Licensed: ANSI Class 7 Rough terrain Forklift trucks - issued:10/20/2023

-expires:10/20/2026


  • Certified Earth Moving Equipments operator; Licensed: Skid Steer/Compact Excavator- issued:10/25/2023

-expires:10/20/2028



Languages

English
Full Professional

Timeline

Construction Worker

INDUS ROAD & BRIDGES
07.2020 - 11.2023

Driver / CSR in Aircraft Catering

GATE GOURMET
05.2019 - 07.2020

Warehouse Agent (Import/Export)

AIR GENERAL INC
01.2019 - 05.2019

Sales Associate

POTBELLY Sandwich Shop
02.2018 - 01.2019

Sales Associte

7 ELEVEN (Corporation & Franchise)
11.2016 - 01.2019

Dispatcher Office Assistant/Radio Operator

FLASH INTERVENTION
01.2008 - 09.2016

High School Diploma -

LYCEE MODERNE ABOBO
Soumahila Kone