Soumeung Card

Supervised daily customer service operations and staff performance to ensure high service standards. Streamlined communication processes between departments, improving response times and promoting seamless collaboration.

Supervised customer service team and ensured quality support for clients.

• Resolved escalated customer issues and coordinated solutions with departments.
• Coordinated supportive services for customer service and route reconciliation, interacting with customers to enhance business relationships and assist in problem resolution.
• Trained new staff on company policies and customer service protocols.

Delivered direct customer service via phone and email, supporting sales, warehouse, and delivery departments. Complete order processing, finance and inventory research requests, communicate any issues to respective department, invoice pricing adjustments. Uploaded all orders to our system for transport planning, facilitating timely deliveries. Monitored cash levels and reported discrepancies promptly to minimize risk. Processed cash deposits and withdrawals while ensuring adherence to audit standards and accuracy. Creating, posting and exporting bank deposit payments. Compiled and provided monthly reports for sales department, enhancing data-driven decision-making.

• Managed schedules and appointments for executives and team members.
• Coordinated office communication between departments and clients.
• Organized travel arrangements and itineraries for staff members.

Provided administrative support through reception, data entry, record keeping, site access security, calendar management, and correspondence handling to ensure smooth operations.