Soumia Mathew
Austin
Summary
Systems Engineer with 10 years of experience in designing and maintaining enterprise IT infrastructure, emphasizing automation and process optimization. Expertise in Linux server administration and storage management, utilizing tools like Ansible and scripting languages such as Python and Bash to enhance system reliability and reduce manual tasks. Proven track record in monitoring and troubleshooting to ensure high availability of critical systems. Recognized for delivering scalable, secure, and cost-effective solutions that improve operational efficiency.
Overview
13
13
years of professional experience
Work History
Storage L3 Engineer
Morgan Stanley
Montreal
05.2021 - Current
- Led L3 operations for SRE-focused enterprise storage platforms supporting global trading systems.
- Managed high-severity outages through participation in 24×7 on-call rotation and coordinated incident response.
- Designed and deployed NetApp AFF/FAS clusters, ensuring high availability and optimized performance.
- Led new data center builds from design to production signoff, adhering to enterprise standards.
- Automated storage provisioning processes, reducing time by 60% using self-service scripts.
- Conducted trend analysis to drive reliability initiatives, decreasing recurring incidents by 30%.
- Tuned aggregates, volumes, and QoS to eliminate latency and performance bottlenecks.
- Authored over 50 knowledge workflows, enhancing first-call resolution rates for L2 teams.
Systems Programmer
Intel Technology India Pvt Ltd
Bangalore
07.2016 - 02.2021
- Installed, maintained, and administered Linux-based site infrastructure servers and VMs.
- Developed automation scripts for system health monitoring and integrated them into internal dashboard.
- Handled incidents, restored services, identified problems, and logged and tracked issues.
- Configured and maintained Linux servers using CFEngine for efficient operations.
- Installed, configured, and maintained DHCP, DNS, NIS, and sendmail servers.
- Collaborated on automation framework development for internal auditing tool using Perl and DevOps tools.
- Identified improvement opportunities with cross-functional teams to enhance incident management process.
- Engaged with internal customers to clarify requirements, ensure accountability for services, and boost productivity.
Systems Engineer (Internship)
Intel Technology India Pvt Ltd
07.2015 - 01.2016
- Created automation for minor Linux OS builds using bash scripting language.
- Developed comprehensive testing framework in Java to enhance application reliability.
- Prepared and reviewed detailed test cases and plans for internal applications.
- Ensured thorough coverage of requirements through meticulous test case development.
- Applied Quality Assurance standards and methodologies to support Software Development Life Cycle (SDLC).
- Collaborated on testing strategies to improve software quality and efficiency.
Server Administrator
HCL Infosytems Ltd
09.2012 - 01.2014
- Managed installation, configuration, maintenance, and administration of RedHat Enterprise Linux servers and Windows desktops.
- Configured VMware ESX server instances for efficient virtual server deployment.
- Created VMware virtual guests running Linux and Windows operating systems.
- Authored basic Shell scripts for application automation, backup management, and job scheduling.
- Specialized in storage solutions, disk management, logical volume management (LVM), and partitioning.
- Oversaw backup and restore processes for virtual machines to ensure data integrity.
- Handled user and group account management, along with disk formatting and partitioning tasks.
- Applied operating system updates, patches, and configuration modifications for optimal performance.
Education
Master of Technology - Computer Network Engineering
VTU University
Belgaum, Karnataka, India01.2016
Bachelor of Engineering - Electronics and Communication
Mahatma Gandhi University
Kottayam, India01.2012
Skills
- Incident management and on-call support
- SLA/SLO/SLI tracking
- Root cause analysis
- Python and Bash scripting
- Configuration management with Ansible
- Linux administration (RHEL, Ubuntu, SUSE)
- Virtualization technologies (VMware, KVM)
- Storage solutions ( SAN/NAS, NetApp,GPFS)
- Networking protocols (iSCSI, Fibre Channel)
- Cloud services (AWS)
- Monitoring tools (Prometheus, Grafana, Splunk)
- Version control with Git
- Continuous integration with Jenkins
- Service management with ServiceNow
- Incident response with PagerDuty
- ITIL framework knowledge
- Agile-Scrum methodologies
- CI/CD practices
- Automation scripting
Timeline
Storage L3 Engineer
Morgan Stanley
05.2021 - Current
Systems Programmer
Intel Technology India Pvt Ltd
07.2016 - 02.2021
Systems Engineer (Internship)
Intel Technology India Pvt Ltd
07.2015 - 01.2016
Server Administrator
HCL Infosytems Ltd
09.2012 - 01.2014
Master of Technology - Computer Network Engineering
VTU University
Bachelor of Engineering - Electronics and Communication
Mahatma Gandhi University