Soumya Jain

• Spearheaded requirements gathering and developed process flowcharts for Canada Federal 5 Eyes compliance.
• Directed project implementation with a team of 12 members to achieve objectives.
• Executed Salesforce enablement for Sales and Legal teams post-Mergers and Acquisitions, ensuring smooth product integration.
• Optimized self-serve order form process to enhance contract lifecycle management and increase deal velocity.

BCBS, Blue Cross Blue Shield Arizona [Broker Portal], [Quarterly Enhancement and Production Support].

• Collaborate closely with the Product Owner for quarterly planning, defining features, and driving deliverables, while serving as a crucial link between the Product Owner, developers, and QA teams.
• Identify and address dependencies on other teams during quarterly planning, working collaboratively to resolve issues, and ensure smooth development and testing processes at Mastek’s Offshore Data Center for BCBS Arizona.

BCBS, Blue Cross Blue Shield Arizona, [Medicare Advantage Service Migration], [SF Service Cloud].

• Led the transition of Medicare Advantage (MA) service teams from the HRP system to Salesforce, focusing on understanding and mapping HRP processes to minimize manual processing in MA Customer Service, ultimately benefiting our members.
• Implemented automated case creation for members with care gaps, aiming to improve key performance metrics such as First Call Resolution (FCR) and Net Promoter Score (NPS), while facilitating the closure of care gaps.

ASUF, Arizona State University Foundation [ASU Link, Donor Portal], [SF Experience Cloud].

• Led donor implementation as Project Manager and Business Analyst, driving full-cycle delivery from requirements to go-live. Created BRDs, defined user personas, collaborated on UI/UX design, and wrote user stories for offshore teams. Managed stakeholder demos, effort estimation, and strategic planning for phased rollout.

ASUF, Arizona State University Foundation, [Quarterly Enhancement and Production Support]

• Implemented a case management system for the gift processing team at Arizona State University to streamline operations and improve efficiency.
• Enhanced website donation data management through various improvements, optimizing the user experience, and data accuracy.
• Developed a comprehensive solution for managing the National Economy Initiative (NEI) program at Arizona State University, ensuring effective tracking and reporting.

ICA, Industrial Commission of Arizona [Enhancement Track, Production Support, and Self-Insurance Application]

Arizona Department of Economic Security, DBME, and DDD departments [SF Marketing Cloud]

• Integrated Oracle system with Salesforce to ensure seamless data flow and functionality.
• Drafted Business Requirements documents and developed flow diagrams, and proposed applications to meet project objectives.
• Configured key Salesforce features such as omni-channel for call centers and workflows for improved efficiency.
• Enhanced sales operations through strategic implementation of Salesforce tools, dashboards, and reports.

• Designed and implemented a streamlined contract management system for the vendor management division, replacing a complex Excel program with an efficient Salesforce solution.
• Collaborated with managers across the United States to gather business requirements, execute data imports, and establish reports and dashboards to enhance contract renewals, and account management.

• Executed seamless migration of data from legacy payroll tracker to Salesforce, establishing employee details for HR and Payroll.
• Created a candidate database for sales team to enhance recruitment efforts.
• Facilitated training sessions to drive Salesforce adoption, emphasizing effective data entry and quote generation.