Flight Attendant
Express Jet Airlines, XJT
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Resolved passenger conflicts and medical emergencies during flights.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Relayed updates and information to passengers after confirming key details with pilot.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Answered passenger questions and provided solutions to issues arising during flights.
