Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Projects
Timeline
Generic

Soundarya Sugadev

Doha

Summary

Results-driven application support engineer with over 6 years of experience in diagnosing and resolving software issues. Skilled in analyzing both desktop and web applications to ensure optimal performance and reliability. Strong communication abilities facilitate effective collaboration with development teams. Dedicated to enhancing user experience through strategic problem-solving and application support.

Overview

15
15
years of professional experience

Work History

Software Tester

Freelance
08.2024 - 04.2025
  • Performed manual and exploratory testing for web and mobile applications across various sectors.
  • Developed and executed comprehensive test cases, identifying bugs and documenting issues using JIRA.
  • Executed usability testing and delivered actionable feedback for user experience improvement.
  • Applied knowledge of SDLC, STLC, and Agile methodologies throughout testing processes.

QA Engineer | Application Support

AssistanZ Networks (P) Ltd.
Coimbatore
08.2021 - 12.2023
  • Assessed and interpreted functional requirements to align with project objectives.
  • Results-driven IT application support in software development, production support, application maintenance, system integration, specialising in improving application performance and user experience, expertise in troubleshooting and resolving complex technical issues.
  • Participated in meetings and walkthrough to clarify business problems and project goals.
  • Automated API test cases, troubleshooting issues to enhance application performance.
  • Set up test environments and developed high-quality test cases based on requirements.
  • Planned and monitored testing activities, collaborating with stakeholders to establish objectives.
  • Led analysis, design, implementation, and execution of test cases and procedures.
  • Managed software development life cycle across various test cycles including regression and functional tests.
  • Created formal documentation including project test plans, reports, and defect management records.

Testing Engineer

AssistanZ Networks (P) Ltd.
Coimbatore
06.2010 - 07.2014
  • Oversaw comprehensive testing throughout full systems lifecycle, from requirements gathering to implementation.
  • Enhanced processes for Configuration, Change, Release, Incident & Problem Management to achieve higher maturity levels.
  • Led process re-engineering initiatives and supervised quality assurance practices using SDLC methodologies like Scrum and Waterfall.
  • Tracked and reported testing activities, including test results, coverage, resource allocation, and defect status.
  • Collaborated with cross-functional teams on multiple requirements to deliver reliable and scalable solutions.
  • Executed Black Box Testing utilizing functionality and non-functional methodologies including Integration and Regression Testing.
  • Created and implemented test strategies, plans, and documentation to ensure thorough bug tracking and regression testing.
  • Defined and developed quality assurance procedures, test plans, and assessments to enhance overall QA effectiveness.

Education

Masters - Computer Applications

Bharathiar University
01.2013

Skills

  • Manual and automated testing
  • Application support
  • API and security testing
  • Risk and change management
  • JIRA and Redmine proficiency
  • Quality assurance and control
  • Ticket resolution
  • Agile and Scrum methodologies

Personal Information

  • Date of Birth: 05/06/90
  • Visa Status: Resident Visa

Projects

Public Cloud Management - 01/08/21 - 31/12/23 

This project focuses on testing a web app and leveraging cloud technology for efficient computing services. We're integrating Zabbix Advanced Monitoring and Auto Scaling for enhanced functionality.

Hotel Management, Travel & Tourism and Stadium Booking - 01/06/10 - 31/07/14

This project involves a web-based app for hospitality and travel. It streamlines hotel reservations with seasonal management for rooms, food, and extras. Plus, it handles guest transport and financials efficiently.

Timeline

Software Tester

Freelance
08.2024 - 04.2025

QA Engineer | Application Support

AssistanZ Networks (P) Ltd.
08.2021 - 12.2023

Testing Engineer

AssistanZ Networks (P) Ltd.
06.2010 - 07.2014

Masters - Computer Applications

Bharathiar University

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