Souphaphone Vongkhamsao
Summary
Motivated Customer Service Professional with a strong work ethic and exceptional interpersonal skills. Delivered effective communication in challenging environments through adaptability and proactive engagement. Demonstrated ability to master new skills quickly while working independently.
Overview
9
9
years of professional experience
Work History
Waiter
Rolling Wok Caf
Des Moines, IA
12.2017 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Anticipated and addressed guest service needs, ensuring optimal customer experience.
- Maintained quality service during peak hours, enhancing guest satisfaction and loyalty.
- Answer questions about menu selections and make recommendations when requested
- Addressed stressful situations to maintain a positive environment for guests and staff. in a calm and professional manner
- Develop strong professional relationship with coworkers and customers
- Developed skills in food handling and safety for new waitstaff. in food handling and safety.
Home Mortgage Customer Service
Wells Fargo
04.2022 - 08.2023
- Assisted customers with loan inquiries, delivering timely and quality support.
- Handled incoming calls with challenging clients concerning mortgage inquiries and escalated for further support if requested.
- Handled incoming calls with challenging clients concerning mortgage inquiries and escalated for further support if requested.
- Prioritized and organized tasks to meet and exceed service goals efficiently.
- Prioritized and organized tasks to accomplish service goals efficiently.
Education
Associate in Science Degree - Business Administration
Des Moines Area Community College
Des Moines, IASkills
- Works independently under pressure
- Team collaboration
- Task prioritization
- Active listening
Key Qualifications:
Bilingual in Laoitian and Thai
Timeline
Home Mortgage Customer Service
Wells Fargo
04.2022 - 08.2023
Waiter
Rolling Wok Caf
12.2017 - Current
Associate in Science Degree - Business Administration
Des Moines Area Community College