Souphia Chanthavong
Summary
Versatile server with exceptional communication and multi tasking ability. Proven success providing high-quality customer service in a fast paced environment. Familiar with banquet events and casual dining service, including multi course meals and creating drinks. Willing to relocate to: Las Vegas, NV - - Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
General Laborer
Instaworks Gigs
01.2025 - Current
- Collaborated with team members to execute daily production goals effectively.
- Implemented process improvements that enhanced workflow efficiency across various tasks.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- works in sport events and concerts at stadium arenas
- concessions foodservice bar beer stands and concerts merchandise as well as setting up heavy equipment for event set up and breakdown beginning and end of shifts.
- greets guest in courteous friendly manner.
Concession Stand Cashier Bartender
Allegiant Raider Stadium
09.2022 - Current
- Collaborated with fellow team members to maintain cleanliness and organization of the concession area, promoting a positive work environment.
- Assisted with inventory management tasks, such as restocking supplies and conducting periodic counts, to maintain optimal product levels.
- Follow pre shift- bar notes and bar menu recipes as service described.
- Pour drinks responsibly following all procedures for company standards state regulations check ids calling last call sports events.
- Processed customer transactions efficiently using point-of-sale systems.
Server
TGI Fridays
06.2024 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server Bartender
Reflection Bay Golf Club
08.2021 - 03.2023
- Bartender Server
- Collaborated with kitchen staff to ensure timely meal delivery and customer satisfaction.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
Beverage Cart Server/Bartender
Las Vegas Golf/ Desert Pines Golf Club
09.2017 - 02.2020
- Drive beverage cart on golf course providing snacks alcohol beverages to guest during work shifts and for golf tournaments acknowledging golf etiquette.
- Delivered timely beverage services to enhance guest experience on the golf course.
- Collect cash and credit card payment ,balanced cash receipts and maintain accurate cash drawer
- Assisted with with various banquet events,set up and breakdown weddings retirement and birthday celebrations
- Collaborated with kitchen staff to maintain inventory and restock supplies efficiently.
- Ensured inventory accuracy through diligent tracking of beverage cart stock levels and restocking as needed.
- Promoted upcoming events and specials to customers, generating interest in additional offerings from the venue.
- Assisted in training new Beverage Cart Servers, sharing best practices for efficient service and sales success.
Cocktail Waitress
La Fuente Inc. Cheetahs
09.2015 - 08.2017
- Take drink orders and relayed them to bartender collect cash and credit card payments, quickly reset and clean tables after customers left. maximized sales of alcohol bottle specials for group customers minting friendly great salesmanship.
Cashier/Customer Service
Boulder/ Palace Station Casinos
02.2013 - 08.2015
- Reconciled cash drawer at start and end of shift , accounting for errors balance accurate cash drawer daily. Maintained high productivity by efficiently processing POS including cash credit sales and comp rewards to promote loyalty returning guest.
Education
High School Diploma -
Hillsboro High School
Hillsboro, ORSkills
- Multitasking efficiency
- Teamwork orientation
- Cleanliness standards
- Point-of-sale system
Timeline
General Laborer
Instaworks Gigs
01.2025 - Current
Server
TGI Fridays
06.2024 - 01.2025
Concession Stand Cashier Bartender
Allegiant Raider Stadium
09.2022 - Current
Server Bartender
Reflection Bay Golf Club
08.2021 - 03.2023
Beverage Cart Server/Bartender
Las Vegas Golf/ Desert Pines Golf Club
09.2017 - 02.2020
Cocktail Waitress
La Fuente Inc. Cheetahs
09.2015 - 08.2017
Cashier/Customer Service
Boulder/ Palace Station Casinos
02.2013 - 08.2015
High School Diploma -
Hillsboro High School
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