Sourabh Singhal
METUCHEN,NJ
Summary
Dynamic leader with a proven track record at Google, excelling in cloud adoption and strategic planning. Achieved significant revenue growth while enhancing customer relationships and satisfaction. Expert in project management, driving initiatives that resulted in over $500M in revenue. Recognized for exceptional leadership and commitment to client success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Portfolio Lead, Financial Services, Google Cloud Consulting
Google
New York, New York
09.2021 - Current
- Directed US Financial Services Strategic portfolio, attaining $XB growth through facilitating over 600% increase in four years with cloud adoption strategies
- Served as Accountable Executive for Cloud Transformation, overseeing intricate programs and facilitating successful customer cloud journeys through strategic relationship-building with C-Suite and Executive stakeholders to elevate user engagement and satisfaction.
- Drove customer escalations to resolution by engaging directly with clients. Resolved critical performance bottlenecks for key clients, resulting in over 95% CSAT and reducing support tickets by 20%.
- Spearheaded services strategy within strategic customers portfolio, realizing $XXM in revenue and $XXM in bookings for Google Cloud Consulting.
- Coordinated and led efforts with cross-functional Professional Services and partner executives to mitigate delivery challenges influencing major clients.
- Awarded numerous accolades from leadership for exceptional dedication to customer-centric practices.
- Contributed thought leadership in executive briefings and led quarterly business reviews with senior leadership.
- Championed North America culture initiative since 2023, coordinating over 100 events both site-specific and organization-wide to promote community development.
Regional Lead NorthAM East and FSI, Cloud Customer Success
Google
09.2019 - 09.2021
- Managed NorthAM East region, exceeding quota by 113% while driving ~$XB in revenue from strategic accounts in 2021
- Championed position as initial Customer Success Manager (CSM), orchestrating development and progression of Customer Success function at Google
- Led formulation of charter, playbook, and key materials to promote uniformity across global Customer Success organization
- Facilitated branding, rollout, and market entry strategies for organization across internal and external channels
- Championed leadership efforts throughout East region and various verticals in 2019 with a team exceeding 25 direct reports
- Guided team through compensation transition from fixed structure to quota-based variable plan, achieving 100% retention of team
- Coordinated with leadership team in defining MBOs that empower CSMs to influence revenue outcomes
- Directed recruitment initiatives, executing over 150 interviews to grow Customer Success team to more than 100 global members, facilitating 30% rise in customer retention
- Coached regional leaders during practice development and leadership team enhancement
- Celebrated by Cloud Club Award for exemplifying leadership and creating significant impact within Cloud Customer Experience organization
Head of Global Technical Partners
gTech Premium Services
05.2015 - 09.2019
- Established gTech Premium Services Technical Consulting team focused on aiding top 30 global advertisers in swift adoption of Search, Ads, Video, and Google Marketing Platform
- Spearheaded development and enhancement of team's scope, brand, and operational methodology
- Scaled team growth from 8 to 40 while enhancing engagement model for regional teams
- Formed and operationalized offshore vendor development team unlocking revenue of over $500M
- Collaborated on the creation of the Measurement Maturity Program, establishing a framework to enhance global Marketing Technology and Data integrations for GCAS and LCS advertisers
- Directed the Food, Beverage, and Restaurant (FBR) vertical while collaborating with sales teams to formulate strategies that elevated FBR business by $78M (18% YOY), increasing from $417M in 2017 to $495M in 2018
- Spearheaded Cloud and Google Marketing Platform integration with Mondelez & Pepsi, generating $50M in supplemental spend through customized full-stack solutions
- Developed structured Sales Tools Request and Graduation Process aimed at reducing tool proliferation while prioritizing requests
- Spearheaded delivery of tools and solutions across emerging platforms such as AMP, Google Marketing Platform, Android, and Assistant
Global Vice President, Strategy and Business Development
Experian Marketing Services
New York, USA
01.2012 - 01.2015
- Guided executive management and client teams in evaluating opportunities with potential partners and acquisition targets across adTech and digital marketing ecosystem
- Orchestrated formulation of innovative digital marketing strategy and turnkey solutions for premier Fortune 100 clients
- Developed and oversaw a customer delivery team exceeding 30 personnel both on-shore and off-shore
Global Director, Marketing Technology Services
Acxiom Digital
New York, USA
01.2008 - 01.2010
- Directed digital line of business, spearheading cross-disciplinary initiatives involving engineering, creative, media, strategy, sales and accounting functions
- Served on a corporate-wide leadership team
- Managed 35 on-shore reports and a 50-member offshore team across four locations in Americas, EMEA, and APAC
Director, Client Services
Yesmail Inc.
New York, USA
01.2003 - 01.2006
- Cultivated key client and agency relationships contributing to over 15% of Yesmail's annual revenue
- Oversaw sales engineering, post-sales integration, and sustained solution delivery
- Directed establishment of New York and Chicago offices by delivering strategic leadership
Education
MBA -
Columbia Business School
BS - Computer Science
West Texas A&M University
Advanced Leadership Development Program -
Center for Creative Leadership
Skills
- Cloud adoption
- Customer relationship management
- Strategic planning
- Financial analysis
- Project management
- Change management
Certification
- Google Cloud Digital Leader - Certified
- NYC Mental Health First Aid Certification
Hobbies and Interests
- Traveling
- Cooking
- Home Automation
- NFL, Soccer & Cricket
- Strategy and board games
Timeline
Portfolio Lead, Financial Services, Google Cloud Consulting
Google
09.2021 - Current
Regional Lead NorthAM East and FSI, Cloud Customer Success
Google
09.2019 - 09.2021
Head of Global Technical Partners
gTech Premium Services
05.2015 - 09.2019
Global Vice President, Strategy and Business Development
Experian Marketing Services
01.2012 - 01.2015
Global Director, Marketing Technology Services
Acxiom Digital
01.2008 - 01.2010
Director, Client Services
Yesmail Inc.
01.2003 - 01.2006
MBA -
Columbia Business School
BS - Computer Science
West Texas A&M University
Advanced Leadership Development Program -
Center for Creative Leadership
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