Souradeep "Shawn" Goswami
Operations/QA Analytics
Lake Forest,CA
Summary
Detail-oriented QA professional well-versed in qualitative and quantitative analysis techniques. Demonstrated knowledge of process control principles and analytics. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Quality Assurance Team Lead
Veri-Tax LLC
Irvine, CA
05.2021 - 01.2023
- Interviewed stakeholders and SMEs to understand business data and identify pain points. Reduced overall business risks by 12% from 2020 to 2023.
- Created requirements traceability matrix and revised functional scope documents each development cycle.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests. Reduced operational downtime by 18% on average.
- Conducted research and analysis to develop model-based solutions to complex operational problems. Redesigned several internal systems to facilitate improved analysis and communication.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
Verification Analyst
Veri-Tax LLC
Irvine, CA
05.2020 - 05.2021
- Investigated and resolved client disputes related to credit decisions.
- Conducted presentations to upper management and executive teams for loan recommendations.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Performed conditional reviews on loan applicants to assess financial creditworthiness and mitigate risk.
- Compiled database of loan applicants' credit histories, employment history and other relevant information.
Education
Bachelor of Science - Statistical Science
University of California, Santa Barbara
Santa Barbara, CA 09.2015 - 09.2019
Skills
Excel reportsDatabase querying using SQL and VoC softwarePython scripting and data analysisQA documentation including functional scope and requirements matrices
Quality Process Audits
Performance Evaluations
Team Training
Performance testing
Operations monitoring
Certification
Professional Scrum Master
Timeline
Lean Six Sigma - Green Belt
04-2023
Professional Scrum Master
03-2023
Society of Actuaries - FM Exam
06-2021
Quality Assurance Team Lead
Veri-Tax LLC
05.2021 - 01.2023
Verification Analyst
Veri-Tax LLC
05.2020 - 05.2021
Bachelor of Science - Statistical Science
University of California, Santa Barbara
09.2015 - 09.2019