Souradip Banik
Miami,FL
Summary
Enthusiastic restaurant server and front desk agent with four years of work experience in 5-star chains and stand alones.
Upbeat and friendly with teamwork, organizational and interpersonal skill set. Reliable with punctuality, flexible hours along with multitasking and planning abilities. Promotes customer satisfaction and enhanced experiences through guest anticipation and knowledge about operating systems, food, bourbon and wine.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Montage Deer Valley
11.2023 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods u or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits handling approximately 10 guests at a time.
- Acted as Manager on duty for overnight shifts and ensured smooth end of the night procedures.
- Answered customer telephone calls promptly and appropriately handled needs.
Restaurant Server
Riverhouse Restaurant And Raw Bar
03.2022 - 10.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Extensive knowledge on prime cuts of steak and seafood specialized in Southern style of american cuisine
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Attended guests with dietary restrictions and food allergies by helping them choose the right appetizers, entrees and sides.
Restaurant Serve
The Oberoi Group Of Hotels
07.2019 - 01.2021
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals up to 8 tables at a time.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Intern
Park Hyatt
06.2017 - 12.2017
- Enhanced team performance by offering constructive feedback during weekly meetings and promoting open communication among colleagues.
- Maintained clean and organized workspaces, adhering to strict health code regulations.
- Promoted upselling opportunities by familiarizing guests with daily specials or premium drink options, increasing overall sales revenue without compromising guest satisfaction levels.
- Supported inventory management by tracking supplies and placing orders as needed.
Education
Bachelor of Arts - Hospitality Management
University of West London
India And England08.2019
Skills
- Guest Services
- Hospitality service expertise
- Cleanliness standards
- Food sales and promotion
- Wine service
- Reliable and Responsible
- Special Requests and Substitutions
- Problem-solving skills
Hobbies
Reading, Global news, Dining out and Soccer
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Front Desk Agent
Montage Deer Valley
11.2023 - 05.2024
Restaurant Server
Riverhouse Restaurant And Raw Bar
03.2022 - 10.2023
Restaurant Serve
The Oberoi Group Of Hotels
07.2019 - 01.2021
Intern
Park Hyatt
06.2017 - 12.2017
Bachelor of Arts - Hospitality Management
University of West London
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