Summary
Overview
Work History
Education
Skills
Technical Skills
Accomplishments
Certification
Timeline
Generic
SOURAV SAMANTA

SOURAV SAMANTA

Bangalore

Summary

Action-orientated Account Executive/Sales promoting dynamic customer service, issue resolution and relationship building skills. Bilingual and effective at prioritising tasks in effort to build strong customer pipeline. Ready to take on new challenges with great company in sales-driven role.

Overview

6
6
years of professional experience
4
4
Certification

Work History

Account Executive/Customer Service Representative

Glue Up
05.2021 - 06.2024
  • Qualify inbound leads from various sources such as LinkedIn, webinars, inbound calls, chats, Capterra, Google AdWords, and the company website
  • Report weekly/monthly sales results to the Sales Director
  • Plan and conduct discovery calls to qualify or disqualify prospects
  • Assess client requirements, address pain points, and conduct value selling
  • Collaborate with APAC and other regions to understand sales and market strategies
  • Execute sales and marketing strategies based on research of the Indian market
  • Analyze customer data to identify growth opportunities
  • Develop and implement strategies to increase sales and revenue
  • Negotiate and close contracts with clients
  • Create sales presentations and demonstrate products to potential clients
  • Acquire new clients through prospecting and canvassing
  • Attend to client needs and cultivate relationships and Maintain existing client accounts and pitch add-ons and renewals
  • Coordinate internal tasks related to accounts to ensure clients receive products and services
  • Understand communication needs of small and mid-sized business customers and design customized solutions
  • Generate leads through telephone contact, cold calls, networking, and industry events
  • Collaborate with sales support and marketing teams
  • Attend all required sales meetings and training sessions
  • Attend and participate in events organized by Glue Up
  • Implement servicing model for event operations including check-ins, registrations, badge printing at client events
  • Experience selling to C-level executives and enterprise decision makers
  • Build opportunity pipeline through outbound activities like cold calling and targeted emails
  • Identify and onboard new prospects as customers
  • Manage client event projects with planning and execution, record maintenance, check-ins, badge printing, online registrations, and event website creation.

Inside Sales Analyst

MyGate
01.2020 - 03.2021
  • Led lead generation efforts by identifying new sales opportunities through outbound calling, inbound leads, website chat, email interactions, and MyGate sources
  • Conducted thorough follow-ups with leads using email communications and WhatsApp messages
  • Assessed customer needs and requirements to qualify leads for outside sales teams by arranging appointments
  • Acquired in-depth knowledge of product features and benefits to effectively demonstrate them to prospects nationwide, including Tier 2/3 locations
  • Collaborated with Area Managers to manage leads and conducted lead audits
  • Demonstrated quick objection handling skills across all lead sources
  • Developed pipelines, closed sales, and achieved quarterly quotas by coordinating with the marketing team.

Associate Compliance Consultant (BDE)

Ricago
11.2018 - 11.2019
  • Conducted lead generation activities by sourcing new sales opportunities through outbound calling, inbound leads, website chat, and email interactions
  • Implemented diligent follow-ups with leads through email communications and WhatsApp messages
  • Identified customer needs and requirements to qualify leads for outside sales teams by scheduling appointments
  • Executed sales strategies, conducted data analysis, and engaged in client meetings to explain and demonstrate products
  • Established and maintained rapport with existing clients while creating and managing a database of current and potential customers.

Digital Relationship Manager

AXIS BANK

Business Development Manager

Eventures
08.2024 - 11.2024
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Represented company and promoted products at conferences and industry events.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

Education

BBA - Sales & Marketing

RBANMS FGC
01.2018

Skills

  • Good management skills
  • Leadership skills
  • Organisational skills
  • Good communication skills in written & verbal both
  • Interpersonal skills
  • Can adapt to working independently
  • Problem Solving
  • Creative Thinking
  • Sales cycle management
  • Sales strategies implementation
  • Customer relations
  • Contract negotiation
  • Lead generation

Technical Skills

  • Marketing Automation Tools
  • Salesforce
  • Zoho CRM
  • Hubspot CRM and Learning
  • LinkedIn Sales Navigator
  • Lusha - Lead Generation
  • Other database tools - Slintel, Dataguru, Zoominfo, D&B, Fundoodata
  • Applications:

      Powerpoint

      Excel

      Outlook

      MicrosoftWord

Accomplishments

  • Received best coordinator certificate
  • Received best outgoing student award in academics 2018
  • Received certificates on cultural as 2nd prize
  • Training certificate on retail sales marketing
  • Certificate in Marketing and Communications from IBMI
  • Completion Certificate on Counseling from UDEMY
  • Received positive feedback from clients upon project completion.
  • Achieved two promotions at Glue Up, progressing from Senior SDR to Account Executive.

Certification

  • [Marketing and Communications] International Business Management Institute (IBMI) certified
  • ICTRD Certified Digital Marketing Expert ICTRD Certified Digital Marketing Expert (Indian Council for Technical Research and Development certified)

Timeline

Business Development Manager

Eventures
08.2024 - 11.2024

Account Executive/Customer Service Representative

Glue Up
05.2021 - 06.2024

Inside Sales Analyst

MyGate
01.2020 - 03.2021

Associate Compliance Consultant (BDE)

Ricago
11.2018 - 11.2019

Digital Relationship Manager

AXIS BANK

BBA - Sales & Marketing

RBANMS FGC

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