SOURAV SEN
New York,NY
Summary
Assertive School Safety Agent adept at campus patrol and risk management demonstrated over 3 years in public safety roles. Diligent and alert with a proven history of effectively managing high-pressure situations and restoring order and safety with efficiency. Highly skilled in operating metal detectors to identify and reduce threats. Professional Driver offering over 3 years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Ambitious and results- oriented General Manager with over 10 years of experience creating strategic alliances with General Manager to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.
Overview
13
13
years of professional experience
Work History
Probationary Police Officer
NYPD
Jamaica, United States
07.2022 - Current
- In training for Police Officer at the New York City Police Department Police Academy.
- Follow the Police Academy Student Guide Book for rules and regulation to maintain at the Police Academy.
- Go through various of gym training, which includes physical workout, learning tactics, CPR, and many more.
- Be in classroom environment to learn about policing by leaning about the Law, Policing Science, and Social Science.
safety agent
New York
10.2019 - 07.2022
- Maintained safe environment for students, faculty and visitors
- Patrolled buildings and premises to report unsafe behavior or conditions
- Utilized scanning and metal detection equipment to eliminate possession of weapons
- Performed security oversight, traffic control and crowd control at special events and campus activities
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus
- Dispatched radio messages to other officers and agents of campus
- Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies
- Monitored building and property entrances and exits to detect intrusions and protect assets
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Followed established protocol regarding notification of campus personnel and patrons in event of emergencies
- Conducted investigations of incidents, collected physical evidence and interviewed suspects, witnesses and victims
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- 09.2019
- Achieved consistently high customer scores due to exceptional service
- Followed safety rules to keep clean driving record with no accidents or incidents
- Managed records by tracking mileage, maintenance and expenses with excel, quick-book
- Upheld high standards of professionalism and discretion when working with high- value clients.
general manager
McDonald’s
12.2007 - 09.2017
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system
- Directed safety operations and maintained clean work environment to adhere to
- FDA and OSHA requirements
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Trained over 400 employees on business principles, best practices, protocol and system usage
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures
- Directed 10 managers and 50 crew to generate over $3.5 million in revenue
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale
- Implemented effective customer service surveys to encourage feedback
- Designed sales and service strategies to improve revenue and retention
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Oversaw all corporate communications to streamline data and information sharing initiatives
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Trained, managed and motivated employees to promote professional skill development
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
No Degree - DEGREE
HIGH SCHOOL DIPLOMA - undefined
No Degree -
Skills
- CERTIFICATION
- Basic Shift Manager (BSM)
- Advantage Shift Manager (ASM)
- General Manager Capstone
- Hamburger University (General Manager Certification)
- The New York City Police Department, Police Academy School Safety Officer
- Course
- Scanning equipment knowledge - Metal detector experience
- Risk management - CPR and first-aid
- Criminal law understanding - Security procedures knowledge
- Physical combat trained - Patrolling
- Communication Skills - Road regulations knowledge
- GPS and mapping - Vehicle operations
- Maintenance service understanding - Supervision and training
- Vehicle operations - Performance improvements
- Staff development - Customer experiences
- Calm under pressure - Budgeting and cost control strategies
- Sales planning and implementation - Safety Protocol
- Staff training - Schedule management
- Profit and loss accountability - Leadership and team building
- Recruiting and hiring - Customer relationship management
- Employee scheduling - Team training and development
Languages
Bengali
Full Professional
Hindi
Professional Working
Timeline
Probationary Police Officer - NYPD
07.2022 - Current
safety agent - New York
10.2019 - 07.2022
general manager - McDonald’s
12.2007 - 09.2017
-
- 09.2019
NEW YORK CITY COLLEGE OF TECHNOLOGY - No Degree, DEGREE
HILLCREST HIGH SCHOOL - HIGH SCHOOL DIPLOMA,
Excelsior College - No Degree,
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