KEVIN CARLSON

• Successfully aligned all technology operations with the company's established goals, driving a cohesive and strategic approach to IT operations.
• Devised and implemented comprehensive IT policies and systems that supported and bolstered upper management's strategies.
• Conducted thorough business requirement analyses across all departments, enabling a more targeted and effective approach to addressing technology needs.
• Managed the sourcing and procurement of efficient and cost-effective technological equipment and software, promoting operational excellence.
• Ensured optimal functionality and efficiency of technological equipment and software through rigorous inspections, reducing downtime and enhancing productivity.
• Proactively identified the need for system upgrades or new solutions, regularly reporting findings and recommendations to upper management.
• Successfully coordinated and supervised a diverse team of IT professionals, including IT managers, computer scientists, and technicians, providing necessary guidance and support.
• Oversaw budget allocation for the IT department, and diligently maintained expenditure reports, fostering transparency and fiscal responsibility.
• Achieved significant savings of $2.5 million within the first six months through strategic technology cost optimization.
• Fostered valuable relationships with vendors and negotiated cost-efficient contracts, ensuring the company's continued access to top-tier technology solutions at competitive rates.
• Successfully implemented DarkTrace InfoSec, an AI-based security system, fortifying the company's cyber defense and mitigating potential security risks.

• Led the successful execution of a development cycle, implementing automated solutions that enhanced efficiency and self-healing mechanisms for hundreds of client systems.
• Introduced advanced analytics to identify and rectify high-utilization trends, significantly improving system performance and efficiency.
• Optimized operational processes through the automation of documentation, reducing man-hours and errors while promoting standardization and consistency.
• Successfully managed the Centralized Services team, fostering a culture of innovation and collaboration that led to breakthrough solutions and improved service delivery.
• Secured vital partnerships with industry-leading vendors, providing access to top-tier resources and solutions and fortifying the company's market position.
• Drove significant cost savings and efficiency improvements by deploying machine automation to replace routine human tasks.
• Ensured the organization's technology strategy served its business strategy, leading to more efficient operations and better alignment of resources.
• Successfully managed IT budgets, allocating resources strategically to areas with the highest ROI.
• Navigated the company through major IT transformations, minimizing disruptions and ensuring seamless transitions for all stakeholders.

• As a proficient Solutions Architect and Project Manager, my expertise was instrumental in generating monthly revenue of $50,000 for the company. My responsibilities encompassed the design and implementation of high-end business technologies featuring fault tolerance and High Availability (HA) solutions. I mastered various technologies including Hyper-Converged Virtualization Technologies, Proxmox VE HA, SCALE Computing, and Ceph Storage, among other virtualization technologies.
• I was also responsible for the deployment of Parallels Remote Application Servers, ERP migrations, and the integration of 3CX VOIP solutions with CRM and ERP systems. One of my key roles involved conducting wireless analyses for large distribution warehouses and campus-style business complexes, ensuring robust and seamless connectivity.
• As the Projects Department Manager, I led the successful delivery of projects worth over $1 million in 2017. I focused on streamlining IT services and perfecting delivery methods through the use of business analytics and strategic efficiency improvements where required. This comprehensive experience and successful track record showcase my abilities to architect solutions and manage projects that contribute significantly to an organization's bottom line.

Revenue Growth & Sales Impact: Played a pivotal role in generating $18M in revenues by promoting and selling over 300 sets of 1,000-seat Kaseya agents to the IT services industry.

Training & Evangelism: Delivered 45+ national training workshops (25–35 participants each), educating IT firms on the emerging Managed Services Provider (MSP) model. These workshops directly influenced how thousands of MSPs structured their businesses.

Platform Development Influence: Significantly contributed to the design and enhancement of four major Kaseya modules:

Scripting (automation)

Backup & Disaster Recovery (BUDR)

Monitoring

Reporting

Automation & Legacy Contribution: Authored and implemented 100+ scripts for daily IT automation (provisioning, monitoring, remediation). Many of these scripts are still referenced and in use across MSP environments today.

Strategic Influence: Acted as both product evangelist and technical architect, bridging the gap between product management, engineering, and customer adoption.

Industry Recognition: Your impact at Kaseya solidified your reputation as a thought leader in automation and MSP efficiency—recognition that later contributed to being named among the Top 250 People to Know in IT.

- Built a website ranked #7 globally by traffic.
- Managed SQL clusters serving millions of subscribers.
- Designed and maintained high-availability data center infrastructure.