Souren Vardanian
Las Vegas,NV
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
19
19
years of professional experience
Work History
CEO
JumpStart Hvac & Appliance Repair
2018.06 - Current
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed financial, operational and human resources to optimize business performance.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Formulated and executed strategic initiatives to improve product offerings.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Prepared annual budgets and monitored financial objectives.
- Coached, counseled and disciplined employees.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Ordered parts and maintained adequate inventory.
- Disassembled, repaired and reassembled equipment in good working order.
- Worked on all major appliances.
- Samsung, GE, LG, Dacor, U-line, Marvel factory certified
- Educated customers on use, care and adjustments of appliances.
- Diagnosed issues with appliances and made repairs.
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
- Gave accurate and detailed quotes to customers prior to starting work.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Traveled to job sites for both scheduled and emergency appointments.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Filled out detailed work orders for each job completed.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Performed routine maintenance on heating and cooling systems.
- Inspected cooling systems and identified potential problems.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
Corporate Manager
Ayalas Inc
2005.12 - 2018.07
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Associate of Science - Surgical Technology
Anthem College - Phoenix
Las Vegas, NV05.2008
Skills
- Talent Development
- Crisis Management
- Succession Planning
- Operational Excellence
- Operations Management
- Contract Negotiation
- Profit and Loss Management
- Excellent Communication
- Management Team Leadership
- Multitasking
- Client Relationship Management
- Policies and Procedures
- Self Motivation
- Problem-Solving
Languages
Armenian
Native or Bilingual
Timeline
CEO
JumpStart Hvac & Appliance Repair
2018.06 - Current
Corporate Manager
Ayalas Inc
2005.12 - 2018.07
Associate of Science - Surgical Technology
Anthem College - Phoenix
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