Sourisack Luangrath
Summary
Mediator with 2 years of experience consulting between parties in legal disputes and reaching mutually favorable and just outcomes. Detail-oriented and thorough liaison with comprehensive understanding of relevant laws and policies, translating client dispute details and supporting conflict resolution. Attentive listener with awareness and proficiency in application of relevant laws to dispute details.
Pharmacy Accomplished and certified Pharmacy Technician with over 20 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mediator
Turelli Foundation
02.2020 - Current
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Conducted initial meetings to outline process, answer questions and set expectations for both parties.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Established professional lines of communication, supporting individual interests and achieving legal justice.
- Led interviews and collected evidence to support either side and achieve favorable resolutions.
- Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
- Provided legal advice to clients, advising to accept or reject terms of settlements depending on parameters and details.
- Applied deep understanding of relevant laws and policies to reach agreements.
- Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
- Prepared agreements and settlement documentation for each interested party to sign and complete.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Prepared written opinions or decisions regarding cases.
- Researched and analyzed individual parties' positions to understand dispute background.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
Pharmacy Technician
University Of Colorado At Boulder
11.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Car Salesman
Toyota Motor
08.2018 - 11.2019
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Responded to customer enquiries via telephone and email.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Prepared purchased vehicles and completed final delivery checks.
Pharmacy Technician
UCHealth University Of Colorado Hospital
03.2014 - 08.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Developed and implemented improvements to pharmacy organization system.
Pharmacy Technician
Kaiser Permanente
01.2013 - 05.2015
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician Instructor
Pima
02.2013 - 03.2014
- Conducted clinical simulations and provided feedback for each individual student.
- Evaluated students' competencies through written assignments and examinations.
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Supervised students when administering medications to maintain patient safety.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Pharmacy Technician
Mercy Hospital Medical Center
03.2005 - 08.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Pharmacy Technician
Omnicare
08.2002 - 03.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Developed and implemented improvements to pharmacy organization system.
Education
High School Diploma -
Morrison R. Waite
Toledo06.2002
Skills
- Legal Expertise
- Conflict Mediation
- Agreement Preparation
- Conflict Resolution Skills
- Medication Techniques
- Negotiation Management
- MS Office
- Multitasking Abilities
- Good Telephone Etiquette
- Written and Verbal Communication
- Clerical Support
Certification
- Licensed Certified Pharmacy Technician
- Certified Mediator
Languages
laos
Native or Bilingual
Timeline
Mediator
Turelli Foundation
02.2020 - Current
Pharmacy Technician
University Of Colorado At Boulder
11.2019 - Current
Car Salesman
Toyota Motor
08.2018 - 11.2019
Pharmacy Technician
UCHealth University Of Colorado Hospital
03.2014 - 08.2017
Pharmacy Technician Instructor
Pima
02.2013 - 03.2014
Pharmacy Technician
Kaiser Permanente
01.2013 - 05.2015
Pharmacy Technician
Mercy Hospital Medical Center
03.2005 - 08.2013
Pharmacy Technician
Omnicare
08.2002 - 03.2005
High School Diploma -
Morrison R. Waite
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