Sourou Marius IDOHOU
Auburn,WA
Summary
Results-driven IT Support Specialist with a strong background in customer service, hardware and software troubleshooting, and device deployment. Proven expertise in managing help desk tickets and configuring systems to enhance operational efficiency. Committed to delivering exceptional technical support to students, faculty, and staff in educational and professional settings. Adept at fostering positive relationships and ensuring seamless technology experiences for all users.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ITS Help Desk and Support Technician II
Highline College
08.2022 - Current
- Provide technical support to faculty, staff, and students via phone, email, and in-person.
- Install, configure, and troubleshoot computers, printers, and classroom technology.
- Configure BIOS settings and image new faculty and staff devices (laptops, PCs, thin and Zero clients).
- Deploy faculty and staff devices (laptops, PCs, thin clients).
- Manage help desk tickets using SolarWinds, track incidents, and escalate as needed.
- Assist with network issues, classroom A/V equipment, and lab support.
- Provide step by step guidance and training to end-users.
Cashier and Fulfillment Associate
Lowe’s
05.2020 - 03.2025
- Assisted customers, processed orders and returns, and trained new associates.
- Managed self-checkout operations and stocked products.
- Prepared online orders for customers
- Track online orders
Delivery Driver
Amazon Flex
10.2021 - 05.2024
- Delivered packages safely and on time while following instructions.
SOC Analyst PISCES
01.2024 - 03.2024
- Monitored security logs and network traffic using SIEM tools.
- Conducted threat intelligence and validated incidents.
- Created and managed tickets for confirmed security issues.
Cabin Lead
Unifi Aviation
11.2021 - 07.2022
- Led cabin cleaning teams conducted security checks and coordinated with dispatch.
Storekeeper Lead
Gate Gourmet
04.2019 - 03.2020
- Managed inventory, stock control, and supply organization.
Education
Bachelor of Science - Cybersecurity & Forensics
Highline College
DesMoines, WA06.2024
Associate of Applied Science - Business Technology Management
Highline College
DesMoines, WA03.2022
Skills
- Technical Support: desktops, laptops, thin clients, printers, peripherals
- Device Deployment & Imaging, BIOS configuration
- Windows 10/11, macOS, Microsoft Office 365
- Active Directory, Azure, AWS basic security
- Help Desk Ticketing (SolarWinds), incident tracking
- Classroom and lab technology support
- Networking basics (DHCP, DNS, IP), wireless troubleshooting
- Excellent communication and customer service skills
- Multilingual: English, French, Yoruba, Fon
Certification
- HubSpot Academy Social Media August 2021
- IAB Europe The Fundamentals of Digital Marketing August 2021
- Data Security from Get Inclusive December 2022
- PISCES Analyst Professional from PISCES-INTL March 2024
- Microsoft Security Essentials July 2025
- Microsoft Azure AI Essentials August 2025
- CompTIA A+ In progress
Timeline
SOC Analyst PISCES
01.2024 - 03.2024
ITS Help Desk and Support Technician II
Highline College
08.2022 - Current
Cabin Lead
Unifi Aviation
11.2021 - 07.2022
Delivery Driver
Amazon Flex
10.2021 - 05.2024
Cashier and Fulfillment Associate
Lowe’s
05.2020 - 03.2025
Storekeeper Lead
Gate Gourmet
04.2019 - 03.2020
Bachelor of Science - Cybersecurity & Forensics
Highline College
Associate of Applied Science - Business Technology Management
Highline College
AWARDS
- Awarded Employee of the Month at Lowe’s
- Recognized for achieving the highest number of approved Lowe’s credit card applications