Summary
Overview
Work History
Education
Skills
Timeline
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Sovanna Prom

Philadelphia,PA

Summary

Industrious administrative team member with proven organizational, and time management. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.

Overview

4
4
years of professional experience

Work History

Office Clerk

A.D.A. Gas and Diesel Specialists LLC
Austin, TX
06.2022 - Current
  • Consolidated spreadsheets and reporting increasing efficiency and saving $26K in annual labor costs in 2019
  • Adopted computer-based reservations and payment processing structure, leading to a 74% reduction in manual work
  • Overhauled filing systems by upgrading to digital systems, saving 19+ monthly hours in repetitive manual input
  • Organized data entry of 44 standard work orders, including purchasing, shipping, and receiving
  • Reviewed performance indicators to pinpoint and correct recurring problems.

Data Entry

Internal Revenue Service
Philadelphia, PA
02.2020 - 06.2022
  • Utilized EntryPoint software to reduce errors by 33% achieving 99.5% accuracy
  • Collaborated with 6 data entry team members to improve efficiency by 17% through shared systems development
  • Produced monthly reports using advanced Excel spreadsheet functions
  • Managed multiple weekly reports to ensure all data was accurate and complete for all teams
  • Performed administrative functions including typing, filing, scanning, and data entry.

CSR - Customer Service Representative

Maximus
11.2020 - 04.2021
  • Assisted more than 50 customers per day with purchasing decisions and product details to improve the customer experience, recommending sale items and earning a customer satisfaction rating 15% higher than the company average
  • Responsible for writing queries, assessing reports, defining KPIs and metrics to measure the effectiveness of business decisions, and providing insights across company data needs
  • Fielded customer complaints and queries, fast-tracking for problem resolution while upholding quality control policies and procedures to increase customer satisfaction
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

General Education Development Diploma -

Lockhart Adult Learning Center
01-2021

Skills

  • Spreadsheets
  • Customer Relationship Management (CRM)
  • SQL
  • JAVA
  • ETL
  • Quickbooks
  • Microsoft PowerPoint
  • Access
  • Excel

Timeline

Office Clerk

A.D.A. Gas and Diesel Specialists LLC
06.2022 - Current

CSR - Customer Service Representative

Maximus
11.2020 - 04.2021

Data Entry

Internal Revenue Service
02.2020 - 06.2022

General Education Development Diploma -

Lockhart Adult Learning Center

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