Sovannarry Sang
Olympia,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
Donut Shop
Self Employed Web
Raceland, LA
03.2021 - 07.2023
- Adhered to health and safety regulations while making donuts.
- Prepared dough for donut production according to recipe instructions.
- Fried, glazed, and decorated donuts according to customer orders.
- Restocked supplies of raw materials such as flour, sugar, and yeast.
- Monitored fryers to ensure proper cooking times and temperatures were maintained.
- Kept work area clean and organized throughout the shift.
- Operated machinery such as mixers, cutters, and ovens safely and efficiently.
- Packaged finished products for distribution or sale in store front cases.
- Assisted customers with product selection and provided excellent service at all times.
- Conducted quality control checks on finished products to ensure they met company standards.
- Inspected equipment regularly to identify any potential issues before they occurred.
- Followed sanitation protocols for food handling during preparation process.
- Complied with all safety requirements related to the use of chemicals or other hazardous materials.
- Demonstrated a strong commitment to customer satisfaction by ensuring orders were accurate and timely.
- Responded promptly to customer inquiries regarding menu items or pricing information.
- Developed creative new recipes for unique donut flavors and toppings.
- Cleaned and sanitized utensils, dishes or silverware.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Took and recorded temperatures of food, refrigerators and freezers.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Donut Worker
Family Business
Cuero, TX
02.2018 - 11.2019
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Wiped down tables and equipment, swept and refilled stock.
- Interacted pleasantly with guests to deliver quality customer service.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Customer Service Representative
Peter Kong
Long Beach, CA
04.2017 - 07.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Customer Service Representative
Kit Meng
Phnom Penh , Cambodia
07.2007 - 10.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
BBA - Business Management
Norton University
Phnom Penh, Cambodia01-2010
Some College (No Degree) - ESL & Real Estate
Long Beach City College
Long Beach, CASkills
- Cash Register Operation
- Food safety knowledge
- Menu Planning
- Sanitation Practices
- Customer Service
- Customer Engagement
- Sandwich making
- Self Motivation
Languages
Cambodian
Professional
Timeline
Donut Shop
Self Employed Web
03.2021 - 07.2023
Donut Worker
Family Business
02.2018 - 11.2019
Customer Service Representative
Peter Kong
04.2017 - 07.2017
Customer Service Representative
Kit Meng
07.2007 - 10.2013
BBA - Business Management
Norton University
Some College (No Degree) - ESL & Real Estate
Long Beach City College
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