Sovil Hedayat Zadeh
Aliso Viejo,CA
Summary
Enthusiastic customer service coordinator and key carrier with over 4 years of experience in sales, customer service, problem resolution, and managing customer interactions effectively while working as a team. Proven ability to exceed sales credit, card.
Overview
24
24
years of professional experience
Work History
Customer Service Coordinator / Key Carrier
Marshalls
01.2018 - Current
- Responsible for opening the store and locking up at night
- Supervised and coordinated the activities of individual departments and ensure the sales floor is clean
- Analyzed and resolved work problems and shared with managers
- Responsible for bank deposits, paperwork, answering email, unloading of truck and count and cash out register
- Responsible for celling credit card which has a specific number every month
- Successfully handled customer inquiries and complaints in a courteous and professional manner
- Developed and maintained positive customer relationship and provided exceptional customer service
- Trained and managed customer service employees in all job responsibilities
- Responsible for all front staff scheduling and customer care
- Answer customer calls and helped them
Accounting Clerk
Saed Company
01.2015 - 01.2016
- Processed sales tax returns in accordance with state regulations.
- Reconciled computer reports with manually maintained ledgers.
- Handled accounts payable and receivable, including invoicing and payment processing.
Seller in Staff Canteen
Copenhagen Airport
01.2011 - 01.2015
- In charge of canteen operations at Copenhagen airport
Waitress
Restaurant Milano, Field's Mall
01.2007 - 01.2011
- In charge of 10 tables, which was the maximum
Baker Assistant
Marie France Bakery
01.2005 - 01.2007
- Responsible for store opening, cashier, baker assistant
Store Manager
Amager Kiosk
01.2003 - 01.2005
- Managing schedule for cashiers, purchasing and customer service
Customer Service
Radisson Hotel
01.2001 - 01.2003
- Established guidelines for excellent customer service standards.
Education
English Language EFL -
CPCC
01.2018
High School Diploma -
Denmark
01.2016
Kitchen Chef Course -
Copenhagen Culinary school
01.2012
Cosmetic Cours -
Copenhagen Technical School
01.2006
Dental Technician Course -
Copenhagen Technical School
01.2006
Fire Safety course -
Copenhagen Technical School
01.2006
First Aid course -
Copenhagen Technical School
01.2006
Danish Language Diploma -
UCI
01.2005
IT Supporter Course -
Copenhagen Technical School
01.2003
High School Diploma -
Tehran
01.1999
Skills
- Customer service
- Cash handling
- Bank deposits
- Problem solving
- Attention to detail
- Employee training
Languages
- Danish
- Farsi
- Turkish
- English
It Qualifications
Microsoft Office (Word, Excel and Powerpoint)
Timeline
Customer Service Coordinator / Key Carrier
Marshalls
01.2018 - Current
Accounting Clerk
Saed Company
01.2015 - 01.2016
Seller in Staff Canteen
Copenhagen Airport
01.2011 - 01.2015
Waitress
Restaurant Milano, Field's Mall
01.2007 - 01.2011
Baker Assistant
Marie France Bakery
01.2005 - 01.2007
Store Manager
Amager Kiosk
01.2003 - 01.2005
Customer Service
Radisson Hotel
01.2001 - 01.2003
English Language EFL -
CPCC
High School Diploma -
Denmark
Kitchen Chef Course -
Copenhagen Culinary school
Cosmetic Cours -
Copenhagen Technical School
Dental Technician Course -
Copenhagen Technical School
Fire Safety course -
Copenhagen Technical School
First Aid course -
Copenhagen Technical School
Danish Language Diploma -
UCI
IT Supporter Course -
Copenhagen Technical School
High School Diploma -
Tehran
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