Sowaya Sanon
Queens,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Airport Security Agent
airport punta cana
Punta Cana , Dominican Republic
2022.08 - 2023.09
- Conducted security screening for passengers and checked for prohibited items.
- Monitored the airport terminal for suspicious activities or persons.
- Assisted in searching of luggage, cargo and other materials to ensure safety regulations are met.
- Maintained orderliness at the check-in counters, boarding gates and other areas within the airport premises.
- Inspected baggage carts and wheelchairs prior to entering the secure area of the airport.
- Enforced compliance with aviation security rules and regulations.
- Provided customer service support to travelers regarding security procedures.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
Unarmed Security Guard
serena village
Punta Cana , Dominican Republic
2020.02 - 2022.07
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Communicated effectively with customers in order to provide excellent customer service experience.
- Verified identification documents presented by individuals entering the facility as part of routine security procedures.
Education
8 HOURS PRE-ASSIGNMENT TRAINING COURS FOR SECURITY GUARDS -
KTI TRAINING INSTITUTE
213 WEST 35TH STREET NY 100012024-02
FO1 -
FDNY
9 METRO TECH CENTER , BROOKLYN, NY2024-02
Media - Computer Software And Media Applications
Maurice Communication
Delmas 75 Haiti2020-06
Skills
- Security station background
- Incident Reporting
- Cargo inspections
- Physical Fitness
- Report Development
- Policy Enforcement
- Radio communication
- Customer relations skills
Languages
Spanish
Full Professional
French
Native/ Bilingual
English
Professional
Timeline
Airport Security Agent
airport punta cana
2022.08 - 2023.09
Unarmed Security Guard
serena village
2020.02 - 2022.07
8 HOURS PRE-ASSIGNMENT TRAINING COURS FOR SECURITY GUARDS -
KTI TRAINING INSTITUTE
FO1 -
FDNY
Media - Computer Software And Media Applications
Maurice Communication
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