Sowbhagya Lakshmi Doppalapudi

United States

Summary

L2 Support / Technical Support Engineer with 4+ years of combined experience in India and the United States. Strong hands-on experience in Linux troubleshooting, AWS cloud support, and incident management. Proven ability to resolve production issues, analyze logs, and support users in fast-paced environments. Actively building DevOps capabilities with a focus on cloud infrastructure and automation.

Overview

years of professional experience

Work History

L2 IT Support / Cloud Support Engineer

Technobot LLC

United States

05.2025 - Current

- Provide L2-level technical support for Linux and AWS environments
- Troubleshoot EC2 access, security group, and IAM permission issues
- Perform Linux log analysis and service monitoring
- Monitor AWS resources using CloudWatch and respond to alerts
- Handle and document incidents using ticketing systems
- Escalate complex issues with detailed analysis

Technical Support / Application Support Engineer

Bigspire Software Solutions Pvt Ltd

India

06.2019 - 06.2023

- Provided Tier 1–2 technical support for applications and systems
- Supported Windows and Linux environments
- Resolved access issues and application errors
- Assisted with server checks and issue escalation
- Documented SOPs and common fixes

Education

Master of Science - Information Technology Management

Concordia University

Saint Paul, MN

12-2024

Master of Computer Applications -

Andhra University