Sowdhamini Sudersan

Collaborating with business stakeholders to elicit, analyze, and document requirements for New Business, Policy Administration, and Claims Management systems.

Providing deep domain expertise in Long-Term Care (LTC) and TPA operations to bridge the gap between business needs and technical functional specifications.

Managing Product Configuration and Billing and Collection modules within Agile sprint cycles to ensure rapid, high-quality deployments.

Leading the UAT execution phase for complex Employee Benefits (EB) system enhancements, ensuring all modifications align with industry regulations.

Evaluating existing insurance workflows to identify opportunities for automation within claims adjudication and agency administration processes.

Facilitating effective communication between business users, IT developers, and other stakeholders to ensure a clear
understanding of requirements and project progress.

Providing training and support to end users on new systems and functionalities to ensure successful adoption and
usage.

Facilitating effective communication between business users, IT developers, and other stakeholders to ensure a clear
understanding of requirements and project progress

Represent KGISL for the monthly management meeting and weekly status meeting with the stakeholders (Hong
Leong and Hong Leong Takaful) on the progress, priorities, and challenges.

Provide first level support for the • queries by the trainees on the LMS
Convert data in actionable insights
Processing of salary for employees
Raise invoice and accurate billings of invoices and payments to people who enroll to the courses.
Monitoring facility condition, performance and recommending funding levels and spending plans.
Prepare monthly income and expenditure report
Track assignment status and feedback from those who have attended the training.
Process employees' expense claims

Processing of settlements and Provident Fund loan process.
Ensure consistent updating of Provident Fund Contribution monthly and report generation.
Periodic calls with countries.

Processing of Travel Expense Report.
Performed Acceptance testing for the system that is newly implemented for the travel accounting process.
Ensure consistent performance in the team as per expected TAT, maintaining accuracy.
Trouble shooting of the Queries of the Travelers and to new process Analyst.
Reconciling the bank statements of the travelers.
Verify the AR and AP of the travel accounting.
Ensure consistent performance in the team, maintaining accuracy.
Trouble shooting the queries & Training new auditors.
Cascade updates on process to the team mates.