Hi, I’m
Sowmya Dokka
Atlanta,Georgia
Summary
Self-motivated, performance driven professional with over 1.5 years of combined experience in office and administration. Excellent organizational and communication skills, effective at communicating and establishing strong collaborative relationships with others. Innovative supervisor of work teams with strong coaching skills. Extensive experience in the use of personal computers and affiliated software such as Microsoft Word Excel and PowerPoint. Experienced in cash handling, document maintaining and possess strong reading writing and mathematical skills.
Overview
3
years of professional experience
Work History
ADP
Senior Process Associate
11.2022 - 05.2023
Job overview
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Identified potential audit red flags to minimize risk of IRS audits.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Evaluated potential risks associated with various taxation strategies while considering each client''s unique financial situation
- Prepared and processed W-2 forms for employees, ensuring accuracy and compliance with tax regulations.
- Conducted annual reconciliations of payroll records, including verifying employee earnings, deductions, and tax withholdings.
Dell Technologies
Inside Sales Representative
09.2021 - 09.2022
Job overview
- Responded to all the customers through chat and resolved their queries about the products
- Educating customers by explaining full specifications of products and assist with best suitable one
- Routing customers to correct point of contact based on their requirement
- Responsible for sending daily sales report of entire team to higher management
- Ameliorated sales by maintaining customer relationships
- Meet all SLAs and TAT.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations
Amazon
Customer Service Representative
09.2015 - 02.2016
Job overview
- Determined customer needs and provided appropriate solutions and worked efficiently in team environment
- Identified root causes for problems within the supply chain and provided customers guidance on amazon.com
- Utilized articles and internal implements and solved each customer's issue in timely manner
- Answered incoming and outgoing calls dealing with technical and non-technical issues on products
- Sent email correspondence to customers in regard to their issues and how to resolve an issue in the future
- Demonstrated conflict-resolution, negotiation, and de-escalation skills.
Education
Australian School Of Commerce
Diploma in Management
03.2019
Ideal Women’s Degree College
Bachelor of Commerce (B. Com)
08.2016
Skills
- Mastery in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook), Google drive, Spreadsheets
- Proficient in Database management, Analytics and Logistics
- Attention to detail, adaptability to change of environment, strong interpersonal skills, excellent written and verbal skills
- Payroll Processing
- Client Payroll
Languages
English
Telugu
Hindi
Timeline
Senior Process Associate
ADP
11.2022 - 05.2023
Inside Sales Representative
Dell Technologies
09.2021 - 09.2022
Customer Service Representative
Amazon
09.2015 - 02.2016
Australian School Of Commerce
Diploma in Management
Ideal Women’s Degree College
Bachelor of Commerce (B. Com)
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