Sowmya Satyawada

Frisco,TX

Summary

Driven Systems Administrator with 2.5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

years of professional experience

Work History

Systems Administrator

Delta Airlines Global Services

08.2023 - Current

Orchestrated integration and communication of software upgrades.
Implemented internet and intranet applications on multiple platforms.
Integrated and updated software products to boost system compatibility.
Tested software remotely and onsite for server sets to maintain operational readiness.
Developed modification program to determine compatibility with various software.
Contributed to development, administration and testing of disaster recovery plans.
Detailed upcoming software upgrades and system sprints to team members.
Mentored employees and offered constructive feedback for performance improvement.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Conducted routine and emergency maintenance of assigned data center equipment.
Used Retina and HBSS to secure systems against STIG guidelines.
Spearheaded inventory control measures to replenish and maintain IT equipment.
Diagnosed and resolved hardware and software issues.
Implemented, developed and tested installation and update of file servers, print servers and application servers.

Support Engineer

Accenture Private Limited

06.2020 - 12.2021

Oversaw the day-to-day operations of IT systems, Deployed and recovered hardware, SCCM & Jamf for software deployment & antivirus administration & reporting, Administrating Jamf server for Mac OS, iOS, & Apple TV deployment, Endpoint protect systems, Five9 administration, Skype for Business front end, & telephony administration with Level 3 Communications.
Lead & mentored a 10-member Field Engineer team & 3-member Help Desk team.
Acted as main escalation point for both teams.
Main liaison between Desktop Support, Network Engineers, DevOps, and InfoSec.
Updated FTP software & processes to used S3 buckets to deliver, move, and copy data between business units, lines of business, and clients and vendors.
Merged two instances of O365 tenants into one tenant.
Used Active Directory to set user permissions depending on which business line they worked for, what access to which file shares, and access to printers.
Maintained offices that used Cisco ASA 5505 that were updated to Meraki MX 64/68/80, Cisco 2800 routers, and Cisco 3750 switches that were updated to Meraki 225 switches, including leading project that updated the corporate headquarters to all Meraki equipment.
Set up and tested VLANs on switches for compliance and access.
Audited VLANs to test compliance rules and regulations.
Traveled to facilitate & participated in network equipment delivery, installation, & set up, network equipment & workstation upgrades, office openings, office closings, & moves.
Created custom application using PowerShell and custom WIMs to help image end user computes for multiple business lines.
Connected to computer of client using remote link to install programs and applications.
Images, deploys, & recovers all workstations & company assets according to company procedures while maintaining equipment inventory using asset management systems.
Wrote technical documents for both internal team processes & procedures, and for communications for end users.
Monitored tickets in Zendesk & Service Now to address issues, recorded corrections & escalated if need.
Provided guidance & training to end users on IT product operations & procedures.
Walked clients and internal staff through troubleshooting steps to resolve common software issues.
Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Installed and repaired router, firewall, and switches on clients' premises.

Education

Master of Science - Data Science

State University of New York - Buffalo

Buffalo, NY

05.2023

Skills

Windows, Mac OS, Windows Server up to 2019, Linux: Debian, Arch

Exchange, O365, Active Directory, Lync, Skype for Business, Salesforce, Zendesk, Asset Panda, Service Now, Citrix, Code Soft UC Analytics, SCCM, Jamf, Zabbix, Endpoint Protection: Webroot, Bitdefender, ESET

Firewalls: WatchGuard, Barracuda, & Meraki, Switches: Dell, Cisco, NAS & Cloud Storage, Level 3, Telephony: VoIP, PBX

SQL, PowerShell, Command Line, Java, C, Bash, HTML, CSS, Python

VMware, Hyper-V, Docker, AWS, Azure

Timeline