Sowmya Vasireddy
Summary
As an accomplished ServiceNow Developer with 6 years of hands-on experience, my goal is to leverage my expertise in ServiceNow platform development to drive innovation and contribute effectively to a dynamic organization. I aim to leverage my expertise in ITSM, ITOM, ITBM, HAM/SAM, CMDB, and proficiency in JavaScript, HTML5, CSS, REST/SOAP APIs to design and implement innovative solutions that enhance service delivery and optimize business processes.
ServiceNow Certified Developer with 6+ years of IT experience, including 4+ years specializing in ServiceNow development, administration, ITIL consulting, and configuration & asset management, driving process automation and digital transformation. Insightful and results-driven IT professional with expertise in ITSM/ITIL, full lifecycle project management, and system development, excelling in planning, analysis, and implementation while effectively leading teams to drive business objectives. Strong expertise in the development, implementation, and administration of ServiceNow, with a focus on optimizing platform capabilities, driving automation, and ensuring seamless integrations to enhance enterprise workflows. Experienced in ServiceNow implementation, design, development, documentation, deployment, and post-production support, following Agile and DevOps best practices. Skilled in scripting (JavaScript, Flow Designer, and UI Policies), workflow automation, and configuring platform capabilities across ITSM, HRSD, and Performance Analytics, with hands-on experience in recent ServiceNow releases like Utah and Vancouver. Experienced in implementing and optimizing ServiceNow ITOM and ITBM (SPM) solutions to enhance IT operations efficiency and business alignment. Skilled in configuring CMDB with CSDM best practices, automating Discovery, Service Mapping, and Event Management for proactive issue resolution. Expertise in ITBM modules like Project Portfolio Management (PPM), Demand Management, and Financial Management to drive strategic decision-making, resource optimization, and cost transparency. Strong ability to integrate multi-cloud environments (AWS, Azure, GCP) with ServiceNow Cloud Management while enabling Agile Development (SAFe) workflows for seamless project execution. Implemented and customized HRSD to streamline HR case management, onboarding, lifecycle events, and employee self-service, improving HR efficiency and user experience. Strong knowledge in ServiceNow ITSM, ITOM (Discovery, Service Mapping, Orchestration), HRSD, Asset Management modules with an end-to-end implementation experience. Expertise in implementing Business Rules, UI Actions, UI Policies, Client Scripts, and Validation Scripts to automate workflows, enhance user experience, and enforce business logic. Skilled in integrating ServiceNow with external systems via Email, LDAP, and REST/SOAP Web Services, enabling seamless data exchange and automation. Strong knowledge of ITSM processes, including Incident Management, Problem Management, and Service Mapping, ensuring efficient issue resolution and operational stability. Optimized performance metrics by integrating data sources, creating indicators, and defining breakdowns, enabling real-time monitoring and continuous improvement in service delivery. Proficient in implementing modern catalog-driven workflows using Flow Designer and Integration Hub, automating requests and provisioning to reduce manual effort.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Chubb Limited
Jersey City, New Jersey
11.2023 - Current
- Company Overview: Chubb is a world leader in insurance
- It provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance
- Website: [Chubb](https://www.chubb.com)
- Followed Agile methodology for project development, successfully designing and delivering technical implementations on the ServiceNow platform, and integrating ITSM with third-party solutions to streamline service delivery
- Collaborated with stakeholders to gather requirements for Service Catalog item development, ensuring alignment with business needs and seamless service provisioning
- Configured and supported service portals and GRC (Governance, Risk & Compliance) and Security Operations processes, ensuring robust system functionality and compliance
- Responsible for core system configurations and gathering/documenting user and process requirements
- Developed custom workflows and supported Service Transformation teams, driving automation and process optimization to improve service efficiency
- Implemented ITIL processes in ServiceNow, including Incident, Change, Asset, CMDB, and Problem Management, aligning the platform with best practices to enhance IT service delivery
- Identified system deficiencies and recommended solutions, ensuring continuous improvement and adherence to ServiceNow best practices for development
- Developed business rules to prevent empty configuration items in the CMDB after scheduled discovery tool jobs, leading to improved CMDB data accuracy and integrity
- Engineered solutions leveraging ServiceNow components for business workflows, ticketing, and ITSM needs, developing JavaScript and workflows to implement additional features, customizations, and process flow enhancements
- Deployed new releases, patches, and enhancements into the ServiceNow environment, ensuring smooth platform updates and feature enhancements
- Streamlined client onboarding to ServiceNow by collaborating with cross-functional teams to develop scalable, global solutions and efficiently manage configuration changes, updates, and requests, ensuring a seamless user experience
- Integrated ServiceNow with peripheral systems such as Microsoft Outlook, Gmail, LDAP, and Single Sign-On, enabling real-time data synchronization and significantly improving system efficiency and interoperability
- Configured and enhanced ITSM and HR modules (ticketing, workflows, reporting, service portals) to create next-generation solutions that drove improved service delivery, customer satisfaction, and operational efficiency
- Chubb is a world leader in insurance
- It provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance
- Website: [Chubb](https://www.chubb.com)
- Environment: ServiceNow architecture, Ul policies, Ul actions, Business rules, ServiceNow API and JavaScript, ServiceNow Discovery, CMDB maintenance, LDAP integration
ServiceNow Developer
ArcBest
Fort Smith, Arkansas
02.2023 - 10.2023
- Company Overview: ArcBest is a leading logistics company
- It includes logistics, supply chain, product launch and trade show shipping
- Maintained high code quality for both server-side and client-side development, ensuring ease of debugging and robust performance when addressing issues or defects
- Expertly implemented and customized ServiceNow modules such as CMDB, Knowledge Management, Discovery, Orchestration, and ITAM, with a focus on HAM (Hardware Asset Management) and SAM (Software Asset Management) for optimizing asset lifecycle management
- Configured email notifications and inbound email actions for various approval and service request tasks, ensuring streamlined communication and efficient request handling
- Developed Service Catalog items tailored to specific project requirements, driving user adoption and satisfaction
- Installed and configured MID Server for seamless data collection from local networks and devices, ensuring accurate and real-time data flow into ServiceNow for effective asset management and system performance
- Configured LDAP integrations to enable secure data synchronization between ServiceNow and LDAP servers, ensuring accurate user and role management across the platform
- Ensured proper SSL certificate configuration for secure communications
- Monitored and managed ITIL processes through System Performance and System Diagnostic dashboards, providing real-time insights into system health and performance, driving proactive incident resolution and optimization
- Customized workflows for standard ServiceNow tables in alignment with ITIL V3 best practices, improving process efficiency and service delivery across change management, incident management, and service catalog management
- Created and managed user accounts, groups, roles, and catalog items to ensure proper access controls and streamline service requests
- Developed, published, and retired knowledge base articles to enhance self-service capabilities
- Implemented LDAP integration for configuration users, ensuring seamless user provisioning and access control management across the organization
- Proactively monitored incoming incidents, transforming them into agile stories for continuous improvement
- Extensive experience with LDAP integrations to ensure secure and effective data synchronization between ServiceNow and external systems, facilitating large-scale ServiceNow implementations across multiple client verticals
- Customized and created workflows for critical ITSM processes such as change management, configuration management, and knowledge management, ensuring seamless process execution and alignment with business goals
- Worked with ServiceNow Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, and Incident Templates, improving proactive issue detection and incident response
- Leveraged HAM/SAM modules to optimize asset lifecycle management, ensuring effective tracking of hardware and software assets, and supporting compliance and cost optimization initiatives
- ArcBest is a leading logistics company
- It includes logistics, supply chain, product launch and trade show shipping
- Environment: HTML5, JavaScript, JSON, SOAP/REST Web Services, MS SQL Server, MID Server, LDAP Integration, Performance Analytics, Service Catalog, CMDB, HAM/SAM, ITIL V3, Event Management, SCRUM
ServiceNow Developer
Bank of America
Hyderabad, India
10.2021 - 11.2022
- Company Overview: Bank of America is one of the world's leading financial institutions
- Perform day to day administration of Service-Now in Development, Test and Production environments to maintain business services and configuration item relationships in Service-Now
- Involved in setting up REST and SOAP inbound and outbound messages to integrate with ServiceNow
- Communicated with external web services using SOAP Messages and REST
- Supported ServiceNow integration using SOAP, REST web services, Import sets and transform maps, BR scripts
- Developing user friendly catalog items with experience writing orchestration workflows such as Content Management, Web Services
- Strong skill set in the ServiceNow suite development including SOAP/REST integration
- Worked on Performance Analytics by providing actionable insight on each level and for every role using key indicators, mobile-enabled scorecards, time charts, analytics, drill-downs, and dashboards
- Worked on improving IT service delivery and demonstrate how IT is performing to support the business using ServiceNow ITSM
- Worked on Procurement Application in creating purchase items and fulfilling the catalog requests
- Extensive experience of integrating Service Now with third party tools and implementation of SOAP and REST API
- Customized the applications using Business Rules, Client Scripts, UI Action and UI Policies, External Data load using Transform maps, etc., based on the application requirements and rolled out the customizations to upper environments using Update Sets
- Bank of America is one of the world's leading financial institutions
- Environment: ServiceNow Fuji, Helsinki, Webservices, SOAP, XML, HTML, ITIL, ServiceNow ITSM tool, SCRUM, Asset Management, Incident Management, Problem Management, HTTP, FTPS, Java scripts, Jelly Script, REST, Workflows, SDLC, Microsoft AD
ServiceNow Admin/ Developer
Walmart
Hyderabad, India
06.2019 - 09.2021
- Company Overview: Walmart is a retailer that operates physical stores such as grocery stores, supermarkets, hypermarkets, department and eCommerce platforms
- Created various frontend forms, and associated Client Scripts, Ul policies, Business rules and Script Includes
- Exporting and Importing tables, workflows, update sets data from one instance to the other
- Created roles, views and user groups pertaining to the use cases
- (Fuji and Eureka)
- Worked on establishing Links to knowledge based articles on Fuji and Eureka
- Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery
- Wrote Jelly Scripts for all the notifications, Content Management and also business rules
- (Fuji and Eureka)
- Gathered requirement from stake holders for attributes needed to develop Service Catalog items
- Worked with clients to assess current state processes and tools, defined Service Now requirements and developed and configured the ServiceNow platform
- Worked with automated, manual and formula indicators
- Worked on CMDB and Asset management
- Performed Data migration to import data from other applications and external databases
- Designed and delivered technical methodologies around the ServiceNow platform
- Created various front end forms, and associated Client Scripts, Ul policies, including advanced customizations that require modification of UI Pages/Macros
- Designed Workflows, along with standard Workflow templates which can be reused
- Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing
- Walmart is a retailer that operates physical stores such as grocery stores, supermarkets, hypermarkets, department and eCommerce platforms
- Environment: ServiceNow, Java Script, JSON, jQuery, Web Services, SOAP, SQL, XML, HTML, AJAX
ServiceNow Admin/ Developer
Natco Pharma
Hyderabad, India
06.2018 - 05.2019
- Company Overview: Natco Pharma is a pharmaceutical company engaged in development, manufacturing, and marketing of pharmaceutical formulations
- Implemented ServiceNow customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports
- ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports, exports and Reports
- Created multiple tab dashboards and widgets with single source
- Worked on CMDB and Asset management
- Performed Data migration to import data from other applications and external databases
- Designed many email templates by using html and jelly scripting and used them in notifications
- Involved in Implementation, Customization and Maintenance of ITIL modules such as ITSM/ ITOM - Incident Management, Problem Management, Change Management, Event Management, and SCCM integration service, ITOM, ITSM, CMDB, PPM, SNOW, Reporting, CMDB and Service Catalog in ServiceNow
- Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow
- Worked on end to end implementation of various third-party monitoring tool Integrations, Supported the team with the work flow of the integrations
- Designed and delivered technical methodologies around the ServiceNow platform
- Worked with clients to assess current state processes and tools, defined ServiceNow requirements and developed and configured the ServiceNow platform
- Granted access to the required users and groups to access the dashboards
- Natco Pharma is a pharmaceutical company engaged in development, manufacturing, and marketing of pharmaceutical formulations
- Environment: Service Now Fuji/Geneva, Webservices, SOAP, XML, HTML, ITIL, SCRUM, Asset Management, Incident Management, Problem Management, HTTP, Java scripts, Jelly Script, REST, Workflows, SDLC
Education
Masters - Computer Science
University of Central Missouri
Skills
- ITSM
- ITAM
- CSM
- Knowledge Management
- Incident Management
- Problem Management
- RCA
- HAM
- SAM
- CI Configuration
- Workflow Design
- IT Operations Management
- IT Business Management
- CMDB configuration
- Virtual Agent
- Flow designer
- Workflows
- JavaScript
- Glide Script
- AngularJS
- HTML
- CSS
- JSON
- XML
- REST API services
- REST
- SOAP
- API
- MID Servers
- LDAP
- AD
- SSO
- SAML 20
- Web integrations
- Integration Hub ETL
- AWS
- Azure
- C
- Java
- SQL
- Agile
- Scrum
- MS Teams
- OneDrive
- Jira
- Azure DevOps
Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Micro Certification- Automated Test Framework (ATF)
- Micro Certification- Flow Designer
Timeline
ServiceNow Developer
Chubb Limited
11.2023 - Current
ServiceNow Developer
ArcBest
02.2023 - 10.2023
ServiceNow Developer
Bank of America
10.2021 - 11.2022
ServiceNow Admin/ Developer
Walmart
06.2019 - 09.2021
ServiceNow Admin/ Developer
Natco Pharma
06.2018 - 05.2019
Masters - Computer Science
University of Central Missouri
Similar Profiles
Craig M CanningCraig M Canning
VP Executive Compensation and Global Equity at Chubb LimitedVP Executive Compensation and Global Equity at Chubb Limited
Helina KebedeHelina Kebede
Power Platform Developer at Chubb LimitedPower Platform Developer at Chubb Limited
Kevin TrotterKevin Trotter
Security Engineer at Chubb Limited InsuranceSecurity Engineer at Chubb Limited Insurance
LAVANYA CHALAMALALAVANYA CHALAMALA
ServiceNow Developer at Brightcove.incServiceNow Developer at Brightcove.inc
Shiva Nandini MandaShiva Nandini Manda
ServiceNow Administrator /ServiceNow Developer at Tech MahindraServiceNow Administrator /ServiceNow Developer at Tech Mahindra