Sowon (Sue) Kim
Lake Elsinore,California
Summary
Proven track record in the culinary and service industry, exceptional ability to provide attentive service, anticipate guest needs and deliver seamless dining experiences.
Also, reducing waste at CA Baked Good Inc. and, at Big Joy Family Inc. through exceptional customer service and efficient production techniques. Skilled in safe food handling and guest engagement, consistently delivering high-quality dining experiences.
Overview
14
14
years of professional experience
Work History
Server, and Cook
Prime Cuts Catering
01.2023 - Current
- Handled high-pressure situations
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress, Baker
Monteferante
05.2017 - Current
Baker, Waitresses
CA Baked Good Inc.
01.2022 - 01.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
Pastry Chef
Big Joy Family Inc.
06.2010 - 01.2022
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cycled menus to keep offerings fresh and interesting for customers.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
Education
Diploma -
Suh Moon High School
South KoreaSophomore - Music
Han Sei University
South KoreaSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Service prioritization
- Supply Restocking
- Sales Techniques
Timeline
Server, and Cook
Prime Cuts Catering
01.2023 - Current
Baker, Waitresses
CA Baked Good Inc.
01.2022 - 01.2024
Waitress, Baker
Monteferante
05.2017 - Current
Pastry Chef
Big Joy Family Inc.
06.2010 - 01.2022
Diploma -
Suh Moon High School
Sophomore - Music
Han Sei University
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