Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Soyi Veenhuis

Orlando

Summary

Self-motivated, dependable, a good listener, empathetic, very responsible for the position and punctuality and honesty while pursuing and always trying to learn and improve more

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Office Administrator

Orthotic & Prosthetic Clinics of America
10.2024 - Current

[ Medical Office Reception Duties ]

  • Scheduled patients’ appointments and Checked in/out patients
  • Answered incoming calls for clinics
  • Charted patients’ information, as well as medical referrals into Nymbl Systems
  • Assisted with insurance verifications and prior authorizations
  • Performed clerical duties such as copying, faxing, scanning, e-mailing, etc.
  • Supported the OPCA team with a professional approach to all business needs
  • Maintained office supplies by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies
  • Created patients’ prescriptions/Rx using ICD-10 & HCPCS Codes
  • Submitted professional medical billing claims directly to Medicaid & Medicare


[ Medical Office Business Development Duties ]

  • Made marketing, flyers, and contents for the clinic
  • Handled the clinic’s social media and Uploaded posts and videos
  • Handled Google Business Account and Yelp Page for Reviews and Up-to-date information
  • Visited multiple physicians' offices to build strong partnerships
  • Hosted Lunch & Learns with other clinics, physicians, and hospitals to promote our clinic and promote referral resources
  • Trained all new employees on records management system.

Consumer Access Specialist

AdventHealth
07.2024 - 10.2024
  • Ensured patients are appropriately registered for all service lines
  • Verified medical insurances and Updated patients’ information through EPIC
  • Cleared registration errors, and edited pre & post bills
  • Rounded Labor & Delivery, Sports Rehab, and Emergency Department to secure signatures from patients
  • Communicated with patient, family members, visitors, physicians, and associates in a professional and caring manner
  • Engaged with patients to provide critical information

Patient Services Representative

Intermountain Health - Lutheran Family Practices
04.2024 - 07.2024
  • Welcomed patients and Checked-In/Out the patients
  • Verified medical insurances
  • Handled medical cash drawers and processed patients payments
  • Handled and updated patients’ medical charts using EPIC
  • Answered patients and medical providers’ phone calls and assisted them
  • Assisted patients in filling out check-in and payment paperwork.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Vounteer Services Assistant

Denver Health
08.2022 - 10.2022
  • Assisted and Handled volunteer applications and processed medical clearance and background check for applicants
  • Planned and Hosted volunteer events & donation services
  • Managed donation items and donation forms/money
  • Provided and Supported volunteer related information to people
  • Hosted weekly meetings and virtual/In-person volunteer orientations
  • Educated and Trained each volunteer
  • Assisted patients and patients information at hospital
  • Managed hospital budget and money planning for volunteer events and items for patients in need

Volunteer Coordinator

Valencia College
11.2019 - 05.2021
  • Coordinated volunteering opportunities for students at Valencia College
  • Served as a front desk associate for College Pantry
  • Managed item counts and inventory for College Pantry
  • Provided and Supported volunteer related information to the students
  • Planned and Hosted volunteer events every week
  • Made and Sent weekly newsletters and flyers to each volunteer and student
  • Mentored students and volunteers
  • Managed and tracked volunteer hours and progress to support accurate documentation.

Education

Bachelor of Science - Healthcare Administration & Management

Colorado State University
Denver
07-2026

Associate of Arts - General Studies

Valencia College
Orlando, FL
05-2021

Skills

  • Trilingual in Korean, Japanese, and English
  • Volunteered over 1,000 hours of service
  • Medical records management
  • Insurance billing procedures
  • HIPAA compliance
  • Medical terminology expertise
  • Time Management Skills
  • Event Planning
  • Office Management Skills
  • Medical Chart Experiences in EPIC, Nymbl, etc
  • Medical Billing & Coding Experiences
  • Hosting In-Person & Virtual Meeting and Orientation Skills
  • Medical Business Development & Marketing Skills
  • Great Computer Skills such as Word, PDF, and Excel
  • Phone and Customer Service Skills
  • Revenue Cycle / Medical Billing Experiences
  • Recruiting & Background Check Experiences

Certification

  • Basic Life Support/CPR for Healthcare Providers Successfully completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Basic Life Support (CPR and AED) Program for Healthcare Providers
  • Exercising Leadership: Foundational Principles Successfully completed the leadership training program/certification by Harvard University

Affiliations

  • An Honor’s student and a member, Phi Theta Kappa
  • A student leader at Student Development/Valencia College
  • A treasurer, Future Medical Club at Valencia College
  • Member, Korean Suicide Prevention Center, 2015-2017
  • Member, Korea Food for the Hungry International (NGO), 2015-2017
  • Researcher, The Ozcan Research Group(UCLA), 2015
  • Member, Korean Youth Foundation, 2017-2018

Timeline

Medical Office Administrator

Orthotic & Prosthetic Clinics of America
10.2024 - Current

Consumer Access Specialist

AdventHealth
07.2024 - 10.2024

Patient Services Representative

Intermountain Health - Lutheran Family Practices
04.2024 - 07.2024

Vounteer Services Assistant

Denver Health
08.2022 - 10.2022

Volunteer Coordinator

Valencia College
11.2019 - 05.2021

Bachelor of Science - Healthcare Administration & Management

Colorado State University

Associate of Arts - General Studies

Valencia College