Sozae Victor-Miles
Seattle,WA
Summary
Human Resources Manager with polished demeanor and 8.5 years of experience in HR/Administration and Management. Strong technical aptitude and proficiency in Microsoft Office, including word, power point, and excel. Brings high level of organization and time management skills, diverse competencies and strong knowledge of HR protocols. Highly skilled at reviewing forms, documents, and other related information from applications, and developing recruit profiles. Adept at data entry and retrieval from various sources at a time. Highly experienced at developing complex profiles for review and endorsement, preparing briefings and putting together supporting documentation. Finely tuned inter-personal skills when interviewing personnel, seeking additional information to correct discrepancies.
Overview
11
11
years of professional experience
Work History
Command Services Department Supervisor
U.S. Navy Active Duty
Newport News, VA
09.2022 - Current
- Train and mentor administrative staff members in company policies, daily task execution and industry best practices.
- Interpret and communicate work procedures and company policies to staff.
- Use judgment and initiative in handling confidential matters and requests.
- Elevate customer satisfaction ratings by promptly resolving client and case issues.
- Supervise company transitions, system conversions and office moves.
- Prepare meeting agendas for senior staff and record and transcribe minutes.
- Review files and records to obtain information and respond to requests.
- Manage, schedule and coordinate office functions and activities for employees.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Organized team building activities to foster collaboration among staff members.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Investigated potential problems or discrepancies reported by team members.
- Provided HR consultation services to leadership and department heads.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
Yeoman
US Navy Reserves
Seattle, WA
11.2015 - Current
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Created training materials for new staff members on how to process payroll transactions accurately.
- Performed quality checks on final payrolls prior to their transmission or distribution.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
Human Resources Assistant
Navy Talent Acquisition Group Pacific Northwest
Seattle, WA
9/20/21 - Current
- Assist roughly 10-15 prospective recruits per month by answering questions and providing information about the Navy application process and what to expect following it.
- Contact multiple talent scouts daily about changes or discrepancies in applicant status and communicate potential problems and/or quality control issues.
- Regularly conduct employment/education verification and preliminary background investigation to facilitate hiring process.
- Guide new personnel through orientation and onboarding and explain documentation requirements to facilitate HR process.
- Write, record and proofread business communications, documents and data.
- Generate regular reports such as lodging, meals, medical, and processing reports.
- Observe deadlines, enabling timely completion of tasks.
- Follow confidentiality rules to preserve data quality and reduce potential information compromise.
- Copy, scan and file documents to maintain office records.
Seafood Clerk
Ballard Market
Seattle, WA
02.2013 - 10.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Reviewed quality of displayed products and removed old or poor quality merchandise.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
Administration
U.S. NAVY YEOMAN "A" SCHOOL
Meridian, MS06.2016
Some College (No Degree) -
American Public University System
Charles Town, WVSkills
- Hiring and retention
- Relationship building
- Public speaking
- Professional relationship building
- Customer satisfaction
- Telephone etiquette
- Friendly, positive attitude
- Supervision & leadership
- New hire orientation
- Personnel records maintenance
- Editing and proofreading
- Appointment scheduling
- Proficient in Office suite
- Meeting preparations
- Document control
- Researching issues
- Shipping and receiving tasks
- Data entry
- Schedule and calendar management
- Administrative tasks
- Processing mail
Affiliations
Navy and Marine Corps Achievement Medal awarded by Commander, Destroyer Squadron NINE, 2017
Navy and Marine Corps Achievement Medal awarded by Commander, Camp Lemonnier, 2019
Timeline
Command Services Department Supervisor
U.S. Navy Active Duty
09.2022 - Current
Yeoman
US Navy Reserves
11.2015 - Current
Seafood Clerk
Ballard Market
02.2013 - 10.2020
Human Resources Assistant
Navy Talent Acquisition Group Pacific Northwest
9/20/21 - Current
Administration
U.S. NAVY YEOMAN "A" SCHOOL
Some College (No Degree) -
American Public University System
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