Quincy Humphrey
Houston
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deskside Technician II
Dept. of Treasury, IRS
11.2023 - Current
- Developed and maintained scalable web applications using modern technologies such as JavaScript, React, and Node.js.
- Collaborated with cross-functional teams to gather requirements, design software architecture, and implement robust solutions.
- Implemented efficient algorithms and data structures to optimize application performance and scalability.
- Conducted thorough testing and debugging to ensure the delivery of bug-free software.
- Actively participated in code reviews and provided constructive feedback to team members.
- Successfully delivered multiple projects within tight deadlines, meeting or exceeding client expectations.
Assistant IT Manager
Texas Dept. Of Family Protective Service
04.2022 - 11.2023
- Analyzed and evaluates the full asset control life cycle, acquisition, and utilization of Information Technology services and equipment.
- Served as a point-of-contact with vendors on IT services installations, movement, maintenance, and acceptance testing of new IT services.
- Provided advice and assistance to customers on a large local problem to troubleshoot complex problems.
- Provided support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
- Provided technical guidance during a significant project in designing, coding, testing, debugging, and maintaining programs.
- Provided proper knowledge when teaching reimaging.
- Maintained and completed Windows Mitigation Projects.
Tier 2 Technical Support
Liberty Tax Service
01.2021 - 09.2021
- Assisted senior engineers in developing and maintaining software applications.
- Participated in all phases of the software development life cycle, including requirements gathering, design, coding, testing, and deployment.
- Collaborated with team members to identify and resolve technical issues and improve overall software quality.
- Contributed to the development of new features and enhancements, adhering to coding standards and best practices.
- Actively engaged in knowledge sharing and professional development activities to enhance technical skills.
IT Specialist
United States Navy
09.2015 - 09.2019
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed server backups and changed and replaced backup tapes daily.
Education
Associate's degree - Computer Science
MyComputerCareer.com-TechSkills
12.2025
Tech School Graduate - Ethical Hacking
MyComputerCareer.com-TechSkills
Houston, TX06.2021
High School Diploma - undefined
Westbury High School
Houston, TX05.2014
Skills
- Computer Networking
- TCP
- Customer service
- Oracle
- IT
- Technical support
- Software Installation
- LAN
- IT support
- Help desk
- Jira
- Network Support
- Technical Analysis
- Active Directory
- ServiceNow
- Customer Support
- Agile
- Mac OS
- OPERA
- Zendesk
- Linux
- Azure
- Software Troubleshooting
- System Configuration
- VPN
Certification
- CompTIA Network+
- CompTIA Security+
Timeline
Deskside Technician II
Dept. of Treasury, IRS
11.2023 - Current
Assistant IT Manager
Texas Dept. Of Family Protective Service
04.2022 - 11.2023
Tier 2 Technical Support
Liberty Tax Service
01.2021 - 09.2021
IT Specialist
United States Navy
09.2015 - 09.2019
Tech School Graduate - Ethical Hacking
MyComputerCareer.com-TechSkills
High School Diploma - undefined
Westbury High School
Associate's degree - Computer Science
MyComputerCareer.com-TechSkills