SUZANNE POWELL
CUSTOMER SERVICE ASSOCIATE
Snellville,GA
Summary
Dynamic and detail-oriented professional with over 10 years of experience in insurance verification and patient service at Resurgens Orthopedics. Proven ability to enhance billing accuracy and foster trust through effective communication. Skilled in maintaining confidentiality and managing schedules, ensuring seamless operations in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Craft Services Assistant
ENTERTAINMENT PARTNERS
03.2022 - Current
- Provide snacks and beverages on set for over 200 cast and background actors
- Provide other basic necessities to aid production
- Paid attention to detail while completing assignments.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Greeted crew members with friendliness and professionalism.
Insurance Billing Specialist/Front Desk Receptionist
Resurgens Orthopedics
05.2009 - 02.2022
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
Patient Service Representative/Insurance Billing Specialist/Front Desk Receptionist
Pickron Orthodontic Care
MARCH - 01.2009
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
Front Desk Receptionist
Ritz Carlton Hotel
08.2002 - 07.2005
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelor of Arts - Marketing
COLLEGE OF THE BAHAMAS
BAHAMAS06-1996
High School Diploma -
Hawksbill High School
Bahamas03.1989
Skills
- Detail-oriented approach
- Maintaining patient confidentiality
- HIPAA regulations knowledge
- Insurance verification expertise
- Quick learner
- Effective time management
- Proficient in computer applications
- Collaborative teamwork
- Effective verbal communication
- Analytical problem-solving
- Meeting schedule management
Timeline
Craft Services Assistant
ENTERTAINMENT PARTNERS
03.2022 - Current
Insurance Billing Specialist/Front Desk Receptionist
Resurgens Orthopedics
05.2009 - 02.2022
Front Desk Receptionist
Ritz Carlton Hotel
08.2002 - 07.2005
Patient Service Representative/Insurance Billing Specialist/Front Desk Receptionist
Pickron Orthodontic Care
MARCH - 01.2009
Bachelor of Arts - Marketing
COLLEGE OF THE BAHAMAS
High School Diploma -
Hawksbill High School
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