Spachelle Stoves
Sacramento,Ca
Summary
My purpose in life is to help those in need, whether its through information or nurturing, to better their lives or find resolutions to their problems. I am a personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support 1
VSP Visions
Rancho Cordova, CA
01.2019 - 04.2024
- Worked at the nation's largest vision care health insurance company
- Collaborated with doctors to obtain authorizations and necessary information for patients' vision care needs.
- Addressed a wide variety of customer inquiries, ranging from routine POS systems issues to complex scenarios
- Provided assistance to members, clients, providers, and administrative support internal/external business partners through various communication channels (telephone, in-person meetings, and email).
- Provided insurance retail store support authorizations and benefit descriptions to assist Doctors.
- Created and managed Salesforce cases following service standards.
- Achieved SOFI program compliance by implementing necessary measures.
- Provided assistance to members in understanding products, plan breakdown, and allowances.
- Assisted with basic clam inquiries and demeanor breakdowns to enhance understanding of the plan's offerings.
- Ensured compliance with HIPAA regulations
- Professional telephone etiquette.
- Developed relationships with customers by providing helpful advice when needed.
- Conducted quality assurance checks on customer service representatives' responses.
- Monitored customer service queues to ensure timely response to inquiries.
- Provided technical support for customers over the phone and through email.
Lead Preschool Teacher
Cadence Academy Preschool
Antelope, CA
01.2017 - 10.2019
- Performed daily activity reporting, prepared classrooms, taught children Pre-K curriculum, and managed timekeeping responsibilities.
- Developed a comprehensive curriculum targeting language, motor skills, and social skills
- Developed and implemented schedules to facilitate children's physical activity, rest, and playtime.
- Recorded and tracked child's developmental milestones, daily activities, and areas of interest
- Meeting with parents and school directors to create and establish every child's foundation, individually tailored for each child to work well with their home lives.
Education
American River College
Sacramento, CACosmo Beauty Academy
Sacramento, CASkills
- Customer service
- Communication skills
- Sales
- Phone etiquette
- Data entry
- Analysis skills
- Account Management
- Salesforce
- Medical Terminology
- Technical Support
- POS
- Medical Records
- Office experience
- Filing
- Patient care
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Social media marketing
Certification
- First Aid Certification
- Driver's License
- CPR Certification
Roles And Responsibilities
- Cadence Academy Preschool, Reporting Daily activity reports, Preparation of classroom, Teaching children Pre-K curriculum, Time keeping, Creating and executing curriculum that targets language, motor skills, and social skills, Creating schedules to ensure appropriate physical activity, rest, and playtime for children, Documenting the child's progress, routines, and interests, Meeting with parents and school directors to establish each child's foundation, Tailoring individualized plans for each child to work well with their home lives
- VSP Global, Working directly with doctors on authorizations and information needed on coverages for patients, Responding to customer inquiries, Assisting members, clients, providers, and administrative support, Providing doctors with insurance retail store support authorizations and benefit descriptions, Creating and managing cases using Salesforce and Service standard, Assisting members with product knowledge, plan breakdown, and allowances, Assisting with basic claim inquiries and plan breakdowns, Ensuring HIPAA compliance, Maintaining professional telephone etiquette
Timeline
Customer Support 1
VSP Visions
01.2019 - 04.2024
Lead Preschool Teacher
Cadence Academy Preschool
01.2017 - 10.2019
American River College
Cosmo Beauty Academy