S. Page Wilson
MD
Summary
Detail-oriented patient service representative with a strong background in verifying insurance, scheduling appointments, and organizing medical documents. Proven ability to support patient needs effectively while maintaining a positive and resourceful approach. Advanced skills in healthcare billing and scheduling software enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Pre-Authorization Specialist
Labcorp
11.2024 - Current
- Contacted health plans to verify patient insurance eligibility and coverage, ensuring accurate benefits information for timely authorizations
- Requested and followed up on medical records, clinical notes, and missing information from clients to facilitate comprehensive patient assessments
- Communicated with healthcare providers to gather necessary documentation, streamlining the pre-authorization process.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Analyzed denials received from third party payers to identify trends in denials and develop proactive measures for resolution.
Customer Service Senior Rep, Nursing
Accredo Specialty Pharmacy
Ashburn, Virginia
01.2024 - Current
- Coordinated scheduling communications among field staff, nurse management, and patients
- Addressed non-clinical challenges within nursing department to support operational flow
- Responded to inquiries from patients, field staff, and other departments to provide timely information and assistance
- Used scheduling programs to schedule patient & nurse visits for home infusion
Sales and Service Consultant
Verizon
09.2016 - 07.2023
- Utilized knowledge of products to make tailored recommendations based on customers' needs and preferences to exceed monthly sales goals.
- Engaged 36+ customers daily, delivering exceptional service that fostered customer loyalty.
- Diagnosed and resolved technical issues by guiding users step by step to ensure first call resolution metrics were met and exceeded every month.
- Trained new hires on company policies and procedures while sharing effective sales strategies to enhance overall sales performance.
Education
High School Diploma -
Bowie High School
Bowie, Md05-2008
Business Administration and Management
Bowie State University
Bowie, MDSkills
- Authorization tracking and insurance verification
- Denial analysis
- Electronic health records management
- Medical billing
- Billing software proficiency
- Operational efficiency strategies
- Data entry accuracy
- Scheduling coordination
- Customer relationship management
- Employee onboarding processes
- Team collaboration techniques
- HIPAA compliance expertise
- Communication skills and expertise
- Customer service excellence
- Detail-oriented approach
- Strategic planning
Timeline
Pre-Authorization Specialist
Labcorp
11.2024 - Current
Customer Service Senior Rep, Nursing
Accredo Specialty Pharmacy
01.2024 - Current
Sales and Service Consultant
Verizon
09.2016 - 07.2023
High School Diploma -
Bowie High School
Business Administration and Management
Bowie State University