Microsoft Office- Word, Excel, PowerPoint, Outlook, Access,
Emelia Mensah
Germantown,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
9
9
years of professional experience
4
4
Certificate
3
3
years of post-secondary education
Work History
Certified Nursing Assistant
Advanced Nursing & Home Support
Rockville, MD
01.2020 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Emergency Department Technician
Adventist HealthCare
09.2023 - 11.2023
- Served as a patient advocate, liaising between medical professionals and patients to ensure optimal care delivery.
- Clean and dress wounds, as well as applying splints to orthopedics patients and perform EKG.
- Monitor patients under cardiac monitors such as telemetry and assist nurses and doctors to provide intensive care when needed (coding); assist with patient transport.
- Perform glucose check for diabetic patients, applied orthopedic devices like traction and OCL splints.
- Physically strong, agile, and dexterous.
- Reduced wait times for patients by efficiently triaging and prioritizing cases based on severity.
- Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
Patient Care Technician/Administrative Assistant
NIH (MedTrust. LLC)
06.2022 - Current
- Able to resolve issues with minimal intervention by leadership
- Efficiently multitask, detail oriented, able to meet and adhere to deadlines and work autonomously when needed.
- Proficient and excellent in English language and ability to multi-task
- Experience with patient portal dashboard, Knowledge of file management concepts to establish and maintain physical and electronic records, and to research and address questions and assist staff.
- Ability to review and consistently apply guidance, policies, and regulations to create or review administrative documents
- Assist with program support management, financial management, procurement, quality assurance, management analysis and administrative management, plan, analyze, evaluate, and provide support to staff during development of projects and programs
- Assess information and dispute data to help develop guidance and proposals.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions and gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Psychiatric Technician
Shady Grove Adventist Hospital
01.2023 - 09.2023
- Under direct supervision, provides child, adolescent, or adult patient supervision in a treatment or educational milieu; assists in the maintenance of a safe, secure environment that enhances treatment and/or educational effectiveness
- May operate in an in-patient/residential environment, or in an outreach environment, such as in homes, schools, and/or community agencies
- Listen to patients' concerns, observe their behavior, and record their condition
- Report on changes in patient health or behavior to medical staff
- Lead patients in therapeutic and recreational activities
- Custody tasks include escorting forensic patients in the facility and in the community; search for drugs, contraband, and weapons; counting, distributing, and accounting for eating utensils to prevent their use as weapons; inspect patients mail for hazardous contraband; inspecting facilities to identify security breaches that could lead to the escape of a forensic client, patient, or inmate; observing and intervening in forensic client, patient, or inmate behavior that may injure people, damage property or signal impending escape attempts
- Charts patient observations, following prescribed procedures and standards.
PCT/Unit Support Assistant
Shady Grove Adventist Hospital
01.2020 - 09.2021
- Patient-Care oriented, bring forth a compassionate and friendly attitude; A strong leader who works well under pressure.
- Provide care for Post OP patients, confused and high fall risk patients, suicidal patients, elderly patients with dementia and bed bond patients.
- Take vitals, monitor patients and perform glucose check.
- Follow infection disease precautions to prevent the spread of germs/bacteria and wear appropriate PPE's when providing care.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced unit operations by providing administrative support to nurses, physicians, and other healthcare staff.
- Improved patient care by efficiently managing and organizing medical records, facilitating quick access for healthcare professionals.
- Contributed to the overall efficiency of the unit by monitoring and replenishing supplies as needed.
Direct Support Professional (CMT)
Community Options
02.2018 - 03.2020
- Worked under direction of Registered Nurse to improve, enrich, and respect lives of individuals with developmental, physical, and mental illness.
- Develop and implement behavioral management care plan administered medication and maintained accurate case management reports
- Develop and implement plans for individuals to achieve greater independence, their daily goals, and community integration.
- Work with individuals with Physiological problems, Bipolar disorder, Major depressive disorders, and Autism
- Supervised individuals with their Activities of Daily Life.
- Assist with day-by-day operations of residence accordance with regulatory requirements, agency policy and quality program standards.
- Provide direct supervision to individual who are under the influence of drug/alcohol and are suicidal.
- Demonstrate the ability to communicate in both verbal and nonverbal (sign-language) formats.
Certified Nursing Assistant
CarePlus Home Health
09.2015 - 01.2020
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
Master of Science - Healthcare Quality
George Washington University
Washington, DC 2024.08 - Current
Bachelor of Science - Psychology
UMGC
Maryland 08.2021 - 08.2024
High School Diploma -
Watkins Mill High School
Gaithersburg, MD05.2012
Skills
- Travel Planning -
- Database Administration -
- Customer relations and communications
- Clerical Support
- Spreadsheets -Excel
- Strategic Planning-
- Client Management Systems -Patient Scheduling
- Customer Service -Documentation
- Reporting Confidentiality and Data Protection
- Data Entry -Administrative Support
- Research and Analytical Skills -
- Professional Networking
- Patient Care
- -Medication Administration
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Assisted management with the training of new staff members.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Managed inventory and office budgeting for supplies for busy office .
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Successfully resolved 600 customer issues per quarterly.
- Advanced from Administrative Assistant to Healthcare Quality Manager within 2 years for Developing relevant skills and knowledge
- Responded to over 50-100 customer inquiries each day.
- Accomplished Research and Analytical Skills through Data Entry .
Affiliations
- National Instistute of Healh
- Maryland board of Nursing.
- Department of Perioperative Management
- American Nursing Association
- American Heart Association
Certification
- Training - Administrative Assistant (current)
- Licensed : CNA
- Behavior Technician : Applied Behavior Analysis
- Certified Medication Technician
- Basic Life Support : CPR
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsWork from home optionPersonal development programs401k matchPaid time offPaid sick leaveFlexible work hoursTimeline
Master of Science - Healthcare Quality
George Washington University
2024.08 - Current
Emergency Department Technician
Adventist HealthCare
09.2023 - 11.2023
Psychiatric Technician
Shady Grove Adventist Hospital
01.2023 - 09.2023
Patient Care Technician/Administrative Assistant
NIH (MedTrust. LLC)
06.2022 - Current
Bachelor of Science - Psychology
UMGC
08.2021 - 08.2024
Certified Nursing Assistant
Advanced Nursing & Home Support
01.2020 - Current
PCT/Unit Support Assistant
Shady Grove Adventist Hospital
01.2020 - 09.2021
Direct Support Professional (CMT)
Community Options
02.2018 - 03.2020
Certified Nursing Assistant
CarePlus Home Health
09.2015 - 01.2020
- Training - Administrative Assistant (current)
- Licensed : CNA
- Behavior Technician : Applied Behavior Analysis
- Certified Medication Technician
- Basic Life Support : CPR
High School Diploma -
Watkins Mill High School
PROFESSION:
Title: Certified Nursing Assistance (CNA), Unit Support Coordinator (USC), Certified Medication Technician (CMT), Patient Care Technician (PCT), Psych Tech, ED Tech, Administrative Assistant
Software
Typing
Spreadsheets
Internet
Presentation
Data Analysis
Digital marketing
Graphics
Software development
Database
Programming
PROFESSION:
Title: Certified Nursing Assistance (CNA), Unit Support Coordinator (USC), Certified Medication Technician (CMT), Patient Care Technician (PCT), Psych Tech, ED Tech, Administrative Assistant
Languages
English
Bilingual or Proficient (C2)
Interests
Volunteering, Reading, Travelling, Exercising
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