Sparker Davidson
Moncks Corner,SC
Summary
Dynamic and results-oriented professional with extensive experience in inventory control and customer service, notably at Walgreens. Excelled in enhancing inventory accuracy and customer satisfaction through strategic organization and empathetic dispute resolution. Skilled in teamwork, collaboration, and leveraging attention to detail for optimal operational efficiency. Proven track record of mentoring staff and driving significant improvements in inventory management processes.
Overview
17
17
years of professional experience
Work History
Inventory Specialist
Walgreens
08.2022 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Optimized order fulfillment process, reducing time from order placement to shipment.
- Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
Department Supervisor
Kohls Department Store
03.2008 - 11.2017
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
Assistant Manager
Parkers Kitchen
09.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Customer Service Representative
Iqor
06.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Degree - Early Childhood Care And Education
Dekalb Technical College
Clarkston, GA02.2007
Diaploma - Technical
Druid Hills High School
Atlanta Ga2004
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Inventory organization
- Shipping and receiving
- Order fulfillment
- Stocking and organization
Timeline
Assistant Manager
Parkers Kitchen
09.2022 - 08.2023
Inventory Specialist
Walgreens
08.2022 - Current
Customer Service Representative
Iqor
06.2018 - 04.2020
Department Supervisor
Kohls Department Store
03.2008 - 11.2017
Associate Degree - Early Childhood Care And Education
Dekalb Technical College
Diaploma - Technical
Druid Hills High School
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