SPARKLE BYRD
Los Angeles,CA
Summary
I am a very ambitious person that is a fast learner and is always ready for the day. I’m a good team player but can also take charge when I need to be. I take any job I have seriously and I make sure to bring some light into the environment wherever I arrive. I make sure my focus and determination is always on point. I have experience with hospitality, security, and shipment. I have great work ethic and great communication skills. I work hard, I’m a team player, and I make sure I bring my own individuality into the workplace.
Overview
9
9
years of professional experience
Work History
Conrad Services Agent
Conrad Hilton
Los Angeles, CA
04.2024 - Current
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Utilized CRM systems to track client interactions and progress.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone, and via email.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Completed day-to-day duties accurately and efficiently.
Hotel Reservationist
Hotel Bel Air
Los Angeles, California
11.2022 - 02.2024
- Greeted customers and ascertained their reservation needs.
- Provided detailed information about hotel services, amenities, local attractions, and other points of interest.
- Processed reservations by inputting customer information into computer system.
- Resolved customer complaints in a professional manner.
- Answered incoming calls from guests seeking to make or modify reservations.
- Verified availability of requested accommodations and alternate options when necessary.
- Processed payments using credit card machines, cash registers, and other payment processing systems.
Hostess/Room Service Attendant
Omni Hotels & Resorts
Los Angeles, California
06.2022 - 11.2022
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites.
- Resolved guest concerns and issues quickly and effectively.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Assessed quality of food and beverage products prior to delivery.
- Answered guest questions related to pricing and food and beverage ingredients.
- Delivered packages that arrived for guests and handled guests dry cleaning orders.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
Hostess
Shutters On the Beach
Santa Monica, CA
12.2021 - 05.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Took beverage orders and served drinks during peak meal times.
Transportation Security Officer
Transportation Security Administration, TSA
Los Angeles, California
02.2021 - 09.2021
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Searched individuals and baggage for weapons and other prohibited items.
- Monitored and conducted passenger screening.
- Verified photo IDs and tickets to allow guests passage.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Completed routine and incident-related documentation.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Driver Helper
UPS
Los Angeles, California
11.2020 - 01.2021
- Officer, TSA, Prime Now associate, Amazon
- Warehouse Associate, Amazon
- Usher/Concession, Cinemark Theaters
- Lifted boxes and products with correct safety gear and techniques.
- Kept loads from being damaged through proper loading and security.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Dropped off items at customer locations.
- Attended training and safety meetings for updated rules and procedures.
- Recorded numbers of units handled and moved on daily production sheets or work tickets.
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
- Requested customer signatures for deliveries.
- Documented delivery information, updating after each stop.
Fresh Associate
Amazon Prime Products
Brooklyn, NY
04.2020 - 09.2020
- Identified opportunities for improvements and implemented changes to processes, procedures and workflows.
- Organized food storage areas to maximize capacity, minimize accidents and maintain proper product temperature requirements.
- Tracked store inventory, reviewed outgoing orders and submitted verified orders for billing.
- Monitored order selection processes for produce and frozen foods.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Theatre Usher
Cinemark Theaters
Playa Vista, CA
03.2018 - 06.2018
- Wiped down tables and equipment, swept and refilled stock.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Organized and restocked supplies to support operations and team productivity.
- Took orders from patrons and input selections into store computer system.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Responded to guest questions about current facility events and future offerings.
- Complied with health and sanitation practices and procedures.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
- Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
- Determined authenticity and applicability of presented tickets.
Ride Operator
Universal Studios
Los Angeles, California
06.2017 - 01.2018
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Operated attraction equipment precisely to concur with operational procedures.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Checked seatbelts of riders to maximize safety and manage risk.
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
- Pulled down safety bars and secured riders according to specified attraction details.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
Crew Member
McDonald's
Los Angeles, California
11.2015 - 03.2017
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Organized and restocked supplies to support operations and team productivity.
- Took orders from patrons and input selections into store machines.
Education
High School Diploma -
Gardena High School
06.2017
Skills
- Friendly, positive attitude
- Dining customer service
- Data management
- Behavioral analysis
- Customer relations skills
- Troubleshooting
- Organizational skills
- Multitasking
- Good work ethic
- Problem resolution
- Team building
- Workplace Efficiency
- Patient relations
- Cleaning and sanitation
- Guest inquiries
- Schedule management
- Guest service
Timeline
Conrad Services Agent
Conrad Hilton
04.2024 - Current
Hotel Reservationist
Hotel Bel Air
11.2022 - 02.2024
Hostess/Room Service Attendant
Omni Hotels & Resorts
06.2022 - 11.2022
Hostess
Shutters On the Beach
12.2021 - 05.2022
Transportation Security Officer
Transportation Security Administration, TSA
02.2021 - 09.2021
Driver Helper
UPS
11.2020 - 01.2021
Fresh Associate
Amazon Prime Products
04.2020 - 09.2020
Theatre Usher
Cinemark Theaters
03.2018 - 06.2018
Ride Operator
Universal Studios
06.2017 - 01.2018
Crew Member
McDonald's
11.2015 - 03.2017
High School Diploma -
Gardena High School
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