Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sparkle Jernigan

Pittsburg,CA

Summary

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Property management professional with strong background in office administration and tenant relations. Skilled in property maintenance coordination, lease management, and financial reporting. Known for fostering collaborative team environment and effectively adapting to evolving needs. Delivers consistent results through organizational skills, attention to detail, and excellent communication.

Experienced with tenant relations, office administration, and property management software. Utilizes strong organizational skills and attention to detail to manage daily office tasks and support property managers. Knowledge of effective communication and problem-solving to ensure tenant satisfaction and smooth operations.

Overview

6
6
years of professional experience

Work History

Property Manager Office Administrator

HumanGood
06.2024 - Current
  • Oversee a 200+ unit affordable housing property portfolio Maintain organized leasing office operations including scheduling, filing, correspondence, and reporting
  • Support and manage annual recertifications income verifications, and waitlist compliance for affordable housing programs
  • Collaborate with maintenance and service teams to ensure timely unit turnovers and work order resolutions
  • Respond to resident inquiries, concerns, and complaints with professionalism and compassion
  • Assist in preparing budgets, processing invoices, and monitoring accounts payable/receivable
  • Ensure compliance with REAC, Fair Housing, and city/state housing regulations
  • Manage tenant files, lease renewals, move-ins/move-outs, and rent collections
  • Coordinate communication with vendors, contractors, and local housing authorities

Administrator / Community Manager – Affordable Housing

Avanath
02.2023 - Current
  • Oversee a 600+ unit affordable housing property portfolio (LIHTC, Bond, PBS8) with a staff of 12 and multiple contracted vendors.
  • Manage administrative operations, tenant relations, lease compliance, and regulatory documentation.
  • Lead LIHTC recertifcations, including Self-Cert processes and compliance with federal/state housing programs.
  • Collaborate with supportive services and community partners to strengthen resident engagement and retention.
  • Supervise leasing operations, move-ins/move-outs, showings, and inspections.
  • Maintain accurate documentation for compliance audits and REAC inspections (scoring 90+).
  • Ensure timely communication, preventive maintenance coordination, and budget management.
  • Prepare financial reports, assist with budget writing, and oversee vendor relations.
  • Enforce safety protocols, city/county regulations, and tenant law compliance.
  • Managed vendor relationships, negotiating contracts to secure favorable terms and services for operations.
  • Analyzed operational workflows, identifying areas for improvement to enhance productivity and reduce costs.

Assistant Community Manager

Related Management
07.2022 - 02.2023
  • Assisted in managing leasing operations, ensuring compliance with company policies and local regulations.
  • Developed and maintained positive relationships with residents, addressing concerns promptly and effectively.
  • Supported property management initiatives by implementing efficient administrative processes across teams.
  • Collaborated with maintenance staff to schedule repairs, improving response times for resident requests.

Assistant Resident Manager

EAH Housing
01.2020 - 11.2021
  • Collect application fees, security deposits and rent payments for HUD, LIHTC tenants
  • Prepare and execute leases in accordance with our property standards and regulations
  • Screening prospective tenants to ensure they meet eligibility requirements
  • Complete lease applications, and assisting with verification application information
  • Shows vacant units to applicants and provide them with information about the property, unit available, amenities and other information
  • Processing work orders, vendor estimates and property/unit inspections
  • Participates in the resolution of disputes and conflicts between residents, owners, community members, and neighbors; responds to questions concerning compliance with pertinent regulations.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Managed, scheduled and determined workload for 11-member property management team.

Assistant Resident Manager

EAH Housing
03.2019 - 12.2019
  • Provides individuals with applications for admission and re-certification forms, collection and posting of residential rent
  • Assists with administrative management of property by performing duties including conducting reexaminations and inspections, addressing resident concerns in a professional manner, enforcing property rules and lease requirements
  • Generates work orders in response to requests for repairs from residents and closes out work orders in accordance with established procedures Participates in the resolution of disputes and conflicts between residents, owners, community members, and neighbors; responds to questions concerning compliance with pertinent regulations.
  • Assisted in property management functions, maintaining compliance with housing regulations and policies.
  • Implemented maintenance schedules, improving response times for service requests and enhancing resident satisfaction.

Education

GED -

Dublin Adult Education
Dublin, CA
03.2012

Skills

  • Vendor Relationship Management
  • Program Management
  • Affordable Housing LIHTC, HUD, HOME
  • Employee Performance Evaluations
  • Team Leadership
  • Yardi
  • Preventive Maintenance
  • Multi-Family Property Management
  • City and County Regulations
  • Tenant and Eviction Laws
  • Property inspections
  • Fair housing compliance

Languages

English

Timeline

Property Manager Office Administrator

HumanGood
06.2024 - Current

Administrator / Community Manager – Affordable Housing

Avanath
02.2023 - Current

Assistant Community Manager

Related Management
07.2022 - 02.2023

Assistant Resident Manager

EAH Housing
01.2020 - 11.2021

Assistant Resident Manager

EAH Housing
03.2019 - 12.2019

GED -

Dublin Adult Education

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