Sparkle Jordan
Crown Heights,NY
Summary
Enhanced team collaboration and project outcomes through effective communication and interpersonal skills. Achieved personal growth and contributed to team success by continuously learning and applying new skills. Drove company success by aligning personal dedication with organizational objectives, resulting in improved team performance.
Overview
20
20
years of professional experience
Work History
Correction Officer
Department of Correction – City of New York, DOC
07.2023 - 06.2025
- Supervised inmate activities to ensure safety, security, and compliance with regulations.
- Conducted inspections, headcounts, and searches to prevent disturbances and contraband.
- Responded to emergencies including alterations, medical incidents, and security breaches.
- Completed incident reports, disciplinary write-ups, and daily logs.
- Promoted positive behavior, conflict resolution, and rehabilitation program compliance.
Traffic Agent II
City of New York, NYPD
09.2019 - 06.2023
- Enforced traffic laws, issued citations, and directed traffic for public safety.
- Assisted in crowd control and order during emergencies and large events.
- Provided information and assistance to the public professionally.
Assistant Manager
Innovative Resources for Independence – Queens, NY
03.2013 - 07.2022
- Supervised and trained group home staff, ensuring compliance with certifications and policies.
- Oversaw individualized care plans (RHP, IPOP, ISP) and medical follow-ups.
- Managed daily operations, including payroll, budgets, and facility maintenance.
- Coordinated recreational activities and community integration programs.
- Responded to crises and documented incidents promptly and accurately.
Medication Coordinator / Direct Care Worker
Independence Residences – Queens, NY
06.2005 - 03.2013
- Scheduled medical appointments and assisted with medication administration.
- Maintained Medicaid service records and documentation.
- Educated families about available services and advocated for resident rights.
- Supported individuals with developmental disabilities in daily living activities.
Education
B.A. - Psychology
College of New Rochelle
Brooklyn, NY01.2011
Skills
- Administered CPR and first aid in emergency situations Completed S-CIP certification for enhanced care practices Utilized precision care and therapy documentation systems effectively Demonstrated proficiency in Microsoft Word for documentation tasks Applied crisis intervention and de-escalation techniques to support individuals in distress Exhibited strong communication and leadership skills in team settings
Timeline
Correction Officer
Department of Correction – City of New York, DOC
07.2023 - 06.2025
Traffic Agent II
City of New York, NYPD
09.2019 - 06.2023
Assistant Manager
Innovative Resources for Independence – Queens, NY
03.2013 - 07.2022
Medication Coordinator / Direct Care Worker
Independence Residences – Queens, NY
06.2005 - 03.2013
B.A. - Psychology
College of New Rochelle