Sparkle Marshall
Houston,Tx
Summary
Team player that motivates and empowers others to achieve success. To pursue a career in management with a well devised and organized plan of attaining success as an entrepreneur. 5 Years leadership/management experience with direct customer contact 5 – 7 Years experience in a professional environment customers via telephone, correspondence or in-person. Build and maintain quality relationships with existing assigned accounts. Increases account base and volume of sales on a consistent basis. 5 Years leadership/management experience with direct customer contact 5 – 7 years experience in a professional environment, Customer Service Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
27
27
years of professional experience
Work History
Sales Representative
Heaven Sheet Sets
Shreveport, LA
08.2018 - Current
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Automated contact management system, resulting in better client organization and goal alignment.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Implemented brand marketing and sales campaigns.
Museum Assistant
Black Girl Magic Museum
Shreveport, LA
04.2021 - 10.2021
- Worked closely with management staff to create new and lucrative tours.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
Event Coordinator Specialist
Legends Of Hip-hop
Macon, GA
03.2016 - 03.2019
- Coordinated special events/ arrange for transportation and Decor of venue, as well as location
- Meet with clients & Set budget goals
- Assist with all personal and business needs.
- Performed event coordination for larger parties and gatherings.
Apartment Leasing Agent
BG Multifamily
Houston, TX
09.2017 - 02.2019
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Greeted clients, showed apartments and prepared leases.
Store Manager
Cricket Wireless
Houston, TX
01.2017 - 02.2018
- Assist customers with purchase of wireless services and devices
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Lead weekly sales meetings and plan team achievement goals
- Provide manager overrides and perform weekly audits on devices and associates balancing nightly
- Order inventory and set up all visual displays
- Provide onsite training of new wireless devices and services to all employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Personal Assistant
Economy Lodge
San Antonio, TX
08.2014 - 11.2016
- Maintain office systems, data management and filing
- Screen calls, Organize meetings and personal pick ups and drop off.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Served as point of contact between clients and managerial staff.
Assistant Manager Retail
Wet Seal
Shreveport, LA
04.2012 - 10.2014
- Assist management daily task, organized team meeting, assist customers with purchases, take in shipping orders.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Trained and developed personnel to improve safety, employee relations and resolve any issues.
Front Desk Receptionist
Best Western Chateau
Shreveport, LA
09.2010 - 04.2012
- Assist guest with reservation, registration, check-ins, check-out
- And attend to guest needs & promptly responding to solve guest complaints as well as greetings them with high & positive energy.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales-Diamond Technique Associate, Jewelers
Kay's, Bossier City
Bossier City, LA
10.2009 - 06.2010
- Assist customers with purchases and be proactive with every customer interaction
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Applied knowledge of clarity, symmetry and other factors to assign quality grades to stones.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Sales Manager
Metro PCS
Shreveport, LA
05.2007 - 09.2009
- Assist customers with purchase of wireless services and devices
- Handle daily forecasting of employee schedules
- Lead weekly sales meetings and plan team achievement goals
- Provide manager overrides and perform weekly audits on devices and associates balancing nightly
- Order inventory and set up all visual displays
- Provide onsite training of new wireless devices and services to all employees as well as
- Metro customers
- Prepare daily management reports to Metro Home offices and Regional Managers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Store Manager
Wilsons Leather
Texarkana, AR
09.2004 - 03.2007
- Assist customers with purchases, order inventory and set employee schedules
- Set up store displays and prepare daily and weekly sales reports and operate POS terminal.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Personal Assistant/ReceptionistPersonal assistant
PHP Of Shreveport
Bossier, Louisiana
08.2002 - 04.2005
- Answer call, assist with personal information, Book event dates, took care of personal errands, made travel arrangements,
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Organized and attended meetings and compiled related documents and reports.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as point of contact between clients and managerial staff.
Make up Artist
Barber Walton Cosmetic
Bossier City, LA
05.1999 - 03.2002
- Assist customer with correct product, makeover, inventory, sales
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Applied makeup in accordance with clothing style.
- Professionally applied makeup to clients for proms, weddings and special occasions.
Education
High School Diploma -
North Wood High School
Shreveport, LACertificate of Training in Leasing -
Leasing Agency
Houston, TXSkills
- Excellent Interpersonal Skills
- Exceptional Communication Skills
- Management Training
- Sales and Service Skills
- Progressive Customer Service Skills
- Extensive Supervisory and Leadership Skills
- Customer Relations
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Museum Assistant
Black Girl Magic Museum
04.2021 - 10.2021
Sales Representative
Heaven Sheet Sets
08.2018 - Current
Apartment Leasing Agent
BG Multifamily
09.2017 - 02.2019
Store Manager
Cricket Wireless
01.2017 - 02.2018
Event Coordinator Specialist
Legends Of Hip-hop
03.2016 - 03.2019
Personal Assistant
Economy Lodge
08.2014 - 11.2016
Assistant Manager Retail
Wet Seal
04.2012 - 10.2014
Front Desk Receptionist
Best Western Chateau
09.2010 - 04.2012
Sales-Diamond Technique Associate, Jewelers
Kay's, Bossier City
10.2009 - 06.2010
Sales Manager
Metro PCS
05.2007 - 09.2009
Store Manager
Wilsons Leather
09.2004 - 03.2007
Personal Assistant/ReceptionistPersonal assistant
PHP Of Shreveport
08.2002 - 04.2005
Make up Artist
Barber Walton Cosmetic
05.1999 - 03.2002
High School Diploma -
North Wood High School
Certificate of Training in Leasing -
Leasing Agency
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