Sparkle McQueen
CLINTON TOWNSHIP,MI
Summary
As a driven and results-oriented administrative professional, I bring over six years of comprehensive experience in insurance sales, benefit administration, data entry, and processing. My career demonstrates a strong aptitude for delivering exceptional customer service, consistently meeting deadlines, maintaining data integrity, and exceeding sales targets, even amidst demanding environments.
I excel in multitasking, fostering collaborative teamwork, document analysis while maintaining precision, and demonstrating adaptability and resourcefulness. Committed to continuous improvement, I am eager to explore new and stimulating opportunities where I can contribute my skills and drive for excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
New York Life Insurance Co
Philadelphia, PA
04.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Compile report templates using information from multiple documents for department members to add their research.
- Efficiently utilized FINEOS Admin Suite for navigation, task completion, and information compilation.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Analyzed numerical data using pivot tables
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
License Medicare Agent
Ehealthinsurance
Santa Clara, CA
08.2022 - 04.2023
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Provided product information and answered questions about Medicare services.
- Created reports that tracked performance metrics such as conversion rates, ROI.
- Utilized CRM software tools to track sales progress throughout the process.
- Enrolled customers into medicare plans using carrier specific databases.
- Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
Account Manager
The Salus Group
Sterling Heights, MI
10.2021 - 08.2022
- Coordinated annual open enrollment periods for all benefit plans.
- Processed claims for health care coverage reimbursements in accordance with plan provisions.
- Maintained accurate records of all employee benefits activity in compliance with legal requirements.
- Reviewed requests from employees for modifications or adjustments to their existing benefits packages based on individual circumstances.
- Provided customer service support to employees regarding all aspects of their benefits program.
- Reviewed and reconciled monthly premium payments with carriers against invoices received from insurance companies and third-party administrators.
Insurance Customer Service Representative
Meemic
Auburn Hills, MI
12.2019 - 10.2021
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Researched relevant policy information to answer customer questions.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
Sales Account Manager
State Farm
Macomb, MI
10.2018 - 12.2019
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Administrative Assistant
Law Office of Lawrence D. Kohl
Farmington Hills, MI
06.2012 - 10.2018
- Greeted clients and visitors in person, on the telephone, or via email.
- Assisted with administrative tasks such as filing documents, photocopying materials, preparing mailings, and faxing correspondence.
- Provided clerical support to lawyers during trial preparation including research of legal precedents and case histories.
- Inputted data using Excel accurately and in a timely manner.
- Drafted or reviewed legal documents and precedents to support case preparation.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Education
Associate of Arts -
Oakland Community College
Bloomfield Hills, MISkills
- Filing
- Research
- Data Entry and collection
- Report Writing
- Microsoft Office (Excel, Word, Sharepoint, PowerPoint)
- Advanced MS Office Suite knowledge
- Payroll and benefits administration
- Proofreading
- Customer Service
- Customer Relationship Management (CRM)
Certification
- Life, Accident and Health Producer License (2022)
- Property and Casualty Producer License (2019)
Timeline
Administrative Assistant
New York Life Insurance Co
04.2023 - Current
License Medicare Agent
Ehealthinsurance
08.2022 - 04.2023
Account Manager
The Salus Group
10.2021 - 08.2022
Insurance Customer Service Representative
Meemic
12.2019 - 10.2021
Sales Account Manager
State Farm
10.2018 - 12.2019
Administrative Assistant
Law Office of Lawrence D. Kohl
06.2012 - 10.2018
Associate of Arts -
Oakland Community College
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