Hi, I’m
Sparkle McQueen
Auburn Hills,US
Summary
As a detail-oriented and efficient administrative professional, I bring over six years of experience in benefit administration, data entry, document management, and operational processing. My career reflects a strong ability to maintain data integrity, meet strict deadlines, and support seamless office operations in fast-paced environments. I excel in multitasking, fostering collaboration within teams, and conducting precise document analysis. With a focus on adaptability and resourcefulness, I am committed to optimizing workflows and continuously improving processes.
Overview
13
years of professional experience
1
Certification
Work History
New York Life Insurance Co
Vocational Administrative Assistant
04.2023 - Current
Job overview
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Compile report templates using information from multiple documents for department members to add their research
- Utilized FINEOS Admin Suite to compile and organize data, ensuring a 100% adherence to confidentiality protocols
- Utilized Microsoft Excel, including pivot tables and advanced formulas, to analyze and present numerical data, leading to more informed decision-making across departments
- Efficiently processed and maintained sensitive documents in compliance with established protocols, ensuring 100% accuracy in record-keeping audits
Ehealthinsurance
Licensed Medicare Agent
08.2022 - 04.2023
Job overview
- Increased Medicare plan enrollments by 20% through tailored customer education and upselling strategies
- Provided product information and answered questions about Medicare services
- Created detailed performance reports tracking metrics such as conversion rates and ROI, enabling data-driven improvements
- Utilized CRM software tools to track sales progress throughout the process
- Enrolled customers into medicare plans using carrier specific databases
- Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies
The Salus Group
Client Service Account Manager
10.2021 - 08.2022
Job overview
- Managed open enrollment for 500 employees, ensuring 98% accuracy and timely completion
- Processed healthcare claims, aligning with plan provisions for efficient reimbursements
- Maintained compliance with legal standards in employee benefits record-keeping
- Enhanced benefits communication, boosting employee understanding of options
- Collaborated to refine strategies, achieving measurable improvements in engagement
Memnet
Insurance Customer Service Sales Representative
12.2019 - 11.2021
Job overview
- Addressed customer inquiries and complaints on insurance policies, achieving 98% resolution efficiency
- Processed new policy applications and updated documents, enhancing workflow accuracy
- Collaborated with claims, underwriting, and sales for complex issue resolution, ensuring customer satisfaction
- Provided insurance quotes and advised on coverage options, meeting individual customer needs
- Resolved 95% of inquiries on first contact, significantly boosting customer satisfaction ratings
State Farm
Sales Account Manager
10.2018 - 12.2019
Job overview
- Designed tailored insurance solutions, boosting client satisfaction and retention
- Analyzed risk profiles, enhancing coverage recommendations and policy effectiveness
- Compiled sales and client interaction reports, optimizing goal achievement strategies
- Tracked market trends, ensuring competitive pricing and policy relevance
- Provided expert product guidance, delivering personalized client service and support
Law Office of Lawrence D. Kohl
Administrative Assistant
06.2012 - 10.2018
Job overview
- Greeted clients and visitors in person, on the telephone, or via email
- Assisted with administrative tasks such as filing documents, photocopying materials, preparing mailings, and faxing correspondence
- Provided clerical support to lawyers during trial preparation including research of legal precedents and case histories
- Inputted data using Excel accurately and in a timely manner
- Drafted or reviewed legal documents and precedents to support case preparation
- Used voice recorder or notepad to compose and transcribe meeting minutes
Education
Macomb Community CollegeWarren, MI
Associate of Applied Science from Information Technology
08-2026
University Overview
- Dean's List [Fall 2024 and Winter 2025]
- 3.9GPA
Skills
- Microsoft Office
- Database management
- FINEOS
- Document Management
- Benefits Administration
- Research
- Time Management
- Workflow optimization
- Administrative Support
- CRM
- Customer Service
- Payroll
- Proofreading
- E-Filing
- Analysis
- Microsoft Word
- File organization
- Documentation and recordkeeping
- Computer proficiency
Certification
- Property & Casualty Producer License (Since 2019)
- Life, Accident and Health Producer License (2022)
Timeline
Vocational Administrative Assistant
New York Life Insurance Co
04.2023 - Current
Licensed Medicare Agent
Ehealthinsurance
08.2022 - 04.2023
Client Service Account Manager
The Salus Group
10.2021 - 08.2022
Insurance Customer Service Sales Representative
Memnet
12.2019 - 11.2021
Sales Account Manager
State Farm
10.2018 - 12.2019
Administrative Assistant
Law Office of Lawrence D. Kohl
06.2012 - 10.2018
Macomb Community College
Associate of Applied Science from Information Technology
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