Sparkle Moore
Fort Hood,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Sales Specialist
Spring Venture Group
08.2022 - 12.2023
- Stayed up to date on company products and services to support sales objectives.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Generated more than 500 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
Customer Support Advisor
Transcom
11.2021 - 04.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Production Supervisor
Teleperformance
St. Louis, Mo
02.2017 - 03.2020
- Coordinated production requirements with material handling and staffing functions.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
Customer Support
MicrosoP Xbox, Sykes
Colorado, Fort Hood, Co, Texas
10.2015 - 01.2017
- Drove customer escalations to resolution by engaging directly with clients.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Customer Support
Carenet
San Antonio, Tx
01.2013 - 01.2014
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Answered incoming patient calls, gathering history and symptoms to facilitate patient care.
- Documented patient call with detailed progress notes in electronic medical records.
- Communicated triage information to primary care team to determine treatment course.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Collected data to represent symptom onset, presenting problem and medical diagnoses.
- Communicated triage information to primary care team to discuss disposition.
Collection Specialist
GC Services
Killeen, Tx
01.2011 - 10.2012
- Secured payments by following up with customers which disregarded promise to pay.
- Received and submitted payments and applied amounts to customer balances.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Met demands of busy collections group by performing high volume of daily calls.
- Used variety of automated systems to locate and monitor overdue accounts.
- Advised customers of necessary actions and strategies for debt repayment.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
Education
Associate of Science - Information Technology
South University
01.2017
Certification - Medical Assistant
Kaplan College
01.2010
High School Diploma -
Sam Houston High School
01.2008
Skills
- Processes and Procedures
- Improvement Plan Knowledge
- Content Management Expertise
- Experience in Leadership
- Program Evaluation
- Microsoft Office
- Friendly, Positive Attitude
- Training & Development
- Computer Skills
- Supervision & Leadership
- Critical Thinking
- Planning & Organizing
- Conflict Resolution
- Organizational Skills
- Good Work Ethic
- Reliable & Trustworthy
- Customer Service
- Team Management
- Relationship Building
- Data Management
- Team Building
- Active Listening
- Report Creation
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Call Documentation
- Data Entry
- Multitasking and Prioritization
- Decision Making
- Service Oriented
- Data Review
- Attention to Detail
- Microsoft Office Suite
- Time Management
- Data Verification
- Project Management
- Workflow Management
- Verifying Data Accuracy
- Technical Proficiency
- Performance Evaluations
- Complex Problem Solving
- Recruitment and Hiring
- Staff Training
- Employee Development
- Goal Setting
- Training and Development
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Employee Coaching and Motivation
- Employee Motivation
- Performance Updates
- Documentation and Reporting
- Administration and Reporting
- MS Office
- Human Resources Management
- Process Improvement
- Strategic Planning
References
References
References Upon Request
Timeline
Sales Specialist
Spring Venture Group
08.2022 - 12.2023
Customer Support Advisor
Transcom
11.2021 - 04.2022
Production Supervisor
Teleperformance
02.2017 - 03.2020
Customer Support
MicrosoP Xbox, Sykes
10.2015 - 01.2017
Customer Support
Carenet
01.2013 - 01.2014
Collection Specialist
GC Services
01.2011 - 10.2012
Associate of Science - Information Technology
South University
Certification - Medical Assistant
Kaplan College
High School Diploma -
Sam Houston High School
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